ServiceNow Digital Arch. Presales Director

NTT DATA Services•Plano, TX

3d•Remote

About The Position

NTT DATA is seeking a dynamic and experienced ServiceNow pre-sales solution consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. The role leads complex, cross-platform, multi-industry pre-sales pursuits and competitive offering lifecycle management, partnering with practice sales and go-to-market teams, marketing, delivery, and alliances to accelerate customer and partner outcomes and practice growth. The position supports opportunity qualification, discovery, solution strategy, and deal differentiation; owns the technical solution narrative through discovery, proofs of value and concept, solution reviews, and solution defense; and designs end-to-end architectures using ServiceNow AI and workflow solutions. It also leads industry-tailored value discovery, develops outcome-based roadmaps and offerings, and creates sales and pre-sales enablement assets. The posting describes the location as remote for candidates based in the United States, with occasional travel as needed.

Requirements

6–8 years of pre-sales consulting experience for global enterprises within the ServiceNow ecosystem or adjacent workflow platforms.
Proven expertise in complex, cross-industry deals, from discovery through close, including executive storytelling and solution governance.
Deep hands-on understanding of ServiceNow AI capabilities, including Now Assist, Generative AI Controller, and AI Search, as well as cross-platform architecture and product knowledge.
Experience applying ServiceNow capabilities to real business outcomes.
Excellence in value-based solutioning, value journey creation using TCO/ROI, and outcome-centric roadmapping.
Experience creating offerings, including pricing and packaging and enablement assets, and running integrated campaigns with go-to-market teams, marketing, and partners.
Proven ServiceNow partner/SI ecosystem experience, including co-selling, co-marketing, and delivery alignment with ServiceNow.
Exceptional communication, problem-solving, and design-thinking skills; ability to lead C-suite conversations and technical deep dives.
Bachelor’s degree in computer science, engineering, information systems, or equivalent experience.
Certification such as pre-sales accreditation, CTA, CSA, or CIS (for example, ITSM, CSM, HRSD, ITOM, or IRM).

Responsibilities

Support opportunity qualification, lead discovery, and develop solution strategy for complex, multi-industry pursuits; establish win themes and differentiation.
Create an end-to-value map and orchestrate solution pursuits with product experts, technical architects, go-to-market teams, and delivery leaders.
Own the technical and solution design narrative across discovery, proofs of value and concept, solution reviews, and solution defense.
Design end-to-end architectures leveraging ServiceNow AI and workflow capabilities, including Generative AI Controller, AI Search, Process Optimization, and predictive intelligence.
Define integrated and secure platform strategies across cloud, identity, observability, cybersecurity, and enterprise applications.
Balance configuration and customization, performance, security, and data governance, and explain tradeoffs and roadmap implications.
Estimate effort, define scope, align deliverables with client expectations and budget constraints, and support pricing strategies and resource planning.
Lead industry-specific value discovery and translate client pain points into value hypotheses and defensible TCO/ROI tied to client KPIs.
Prototype user-centric experiences across ServiceNow products and industry workflows.
Create outcome-based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap in collaboration with sales and go-to-market teams.
Create and evolve ServiceNow offerings, including solution packages, accelerators, and reference architectures, with value propositions, pricing and packaging, qualification criteria, and delivery approaches.
Build sales and pre-sales enablement assets, including demo scripts, discovery guides, scoping templates, value calculators, one-pagers, and customer stories.
Run integrated campaigns with go-to-market teams, marketing, and partners.