Senior Consultant, ServiceNow

Nüvitek•Arlington, VA

2d•$168,000 - $192,000•Remote

About The Position

At Nüvitek, customer success is our Ethos. The company partners with customers to achieve business objectives through customer-centric, value-driven business practices and service delivery methodologies. The Senior Consultant, ServiceNow specializes in Hardware Asset Management (HAM) and Software Asset Management (SAM), delivering enterprise solutions that improve how organizations manage, track, and maintain technology assets. The role collaborates with technical teams and stakeholders to develop scalable ServiceNow capabilities, streamline asset management processes, and strengthen integrations across enterprise systems. It requires strong platform development expertise, technical problem-solving, and the ability to translate business needs into effective technical solutions. This is a remote role requiring an active Top Secret clearance; TS/SCI is preferred. The position contributes to Nüvitek’s mission of delivering innovative, cost-effective solutions and services that enable customers to rapidly adapt to dynamic environments.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent education and professional experience.
At least 8 years of professional ServiceNow development experience, including at least 3 years of hands-on HAM and/or SAM Professional implementation experience.
Experience implementing and supporting at least three ServiceNow modules.
Strong understanding of ServiceNow HAM and SAM, including asset lifecycle management, hardware models, stockrooms, software entitlements, license normalization, reconciliation, and reclamation.
Experience developing and maintaining CMDB solutions, with knowledge of CSDM, CI classifications, asset-to-CI relationships, and the Identification and Reconciliation Engine (IRE).
Hands-on experience integrating ServiceNow Discovery and external inventory sources with the CMDB.
Experience with software and hardware inventory integrations, including SCCM or comparable enterprise discovery and inventory platforms.
Proficiency developing ServiceNow Service Catalog solutions, including catalog items, record producers, variable sets, and Service Portal enhancements.
Strong experience with Flow Designer, workflow automation, business rules, notifications, and platform configuration.
Experience developing and supporting REST/SOAP integrations, IntegrationHub, MID Server, Import Sets, and Transform Maps.
Proficiency in JavaScript and ServiceNow scripting, including GlideRecord, GlideSystem, Script Includes, Scheduled Jobs, GlideAjax, and g_form.
Working knowledge of HTML, CSS, and AngularJS for Service Portal development and customization.
Understanding of software development lifecycle practices, including version control, CI/CD, DevSecOps, automated testing, and code quality standards.
Experience working in Agile development environments and collaborating with technical and functional teams.
Ability to independently troubleshoot complex technical challenges and deliver solutions meeting functional and operational requirements.
Experience supporting classified Intelligence Community or Department of Defense environments.
Strong communication skills and ability to explain technical concepts, document solutions, and collaborate with stakeholders.
Active Top Secret security clearance required; TS/SCI preferred.
Required certifications: CompTIA Security+; ServiceNow Certified System Administrator (CSA); ServiceNow Certified Application Developer (CAD); and at least one of ServiceNow Certified Implementation Specialist – Hardware Asset Management or ServiceNow Certified Implementation Specialist – Software Asset Management.

Nice To Haves

Both ServiceNow Certified Implementation Specialist – Hardware Asset Management and Software Asset Management certifications.
ServiceNow Certified Implementation Specialist – Discovery certification.
ITIL 4 Foundation certification.
Certified ScrumMaster (CSM) or Professional Scrum Master I (PSM I) certification.
Experience with ServiceNow Discovery and Service Graph Connectors, including integrations with tools such as SCCM, Forescout, or Axonius.
Familiarity with enterprise asset governance, data quality management, inventory reconciliation, and authoritative data source management.
Experience supporting integrations between asset management, financial tracking, and cost allocation systems.
Knowledge of ServiceNow Automated Test Framework (ATF), CI/CD pipelines, and secure development practices.
Experience developing solutions across multiple ServiceNow environments and supporting enterprise platform enhancements.
Ability to mentor developers, provide technical guidance, and contribute to internal knowledge-sharing initiatives.
Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
Experience supporting federal government customers and working within regulated or security-focused environments.

Responsibilities

Develop and enhance ServiceNow HAM and SAM capabilities across the enterprise hardware and software asset lifecycle.
Design solutions connecting service catalog offerings, procurement requests, asset fulfillment, and entitlement management.
Configure and maintain workflows for hardware assignments, software provisioning, license allocation, renewals, and reclamation.
Improve asset visibility by enabling stakeholders to identify available hardware, assigned equipment, software licenses, and ownership information.
Strengthen relationships between the CMDB and asset management records so configuration items accurately reflect deployed equipment and software.
Build and maintain integrations between ServiceNow and external inventory management tools to improve discovery, data accuracy, and reconciliation.
Automate identification of discrepancies between inventory sources and help resolve conflicting, incomplete, or outdated asset records.
Customize catalog items, record producers, and portal functionality to capture asset details and streamline equipment requests.
Enhance workflows to ensure equipment information is documented and updated during incident resolution, service requests, and project activities.
Design and maintain integrations that synchronize asset information across enterprise platforms while following data ownership and governance requirements.
Develop technical solutions with Flow Designer, business rules, client scripts, Script Includes, and other ServiceNow capabilities.
Create and maintain API integrations using REST/SOAP services, IntegrationHub, MID Server, Import Sets, and Transform Maps.
Use JavaScript and ServiceNow scripting to customize platform functionality and improve system performance.
Participate in technical design discussions and align HAM/SAM functionality with enterprise architecture, platform standards, and existing asset management solutions.
Develop automated testing procedures, conduct code reviews, and troubleshoot issues to maintain the quality and reliability of platform enhancements.
Work with business stakeholders, technical teams, and developers to translate requirements into actionable development solutions.
Participate in Agile ceremonies, sprint planning, and backlog refinement, and provide technical estimates.
Support deployments through testing, implementation, end-user training, documentation, and post-deployment support.
Provide technical guidance, share development best practices, and contribute to continuous platform improvement.