Senior Consultant, Functional Transformation - ServiceNow HRSD

Deloitte • Jersey City, NJ

2d • $116,200 - $229,100

About The Position

The Senior Consultant will support ServiceNow HR Service Delivery implementations and optimization efforts through design, build, testing, deployment, and stabilization. The role contributes to HR service delivery transformation initiatives by gathering, documenting, and validating business requirements, process flows, and functional design inputs. It also supports client deliverables, project milestones, issue resolution, stakeholder alignment, and client communications, and assists with workshops and design discussions on HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement.

The position is part of Deloitte’s Human Capital practice and HR Strategy & Technology Offering, which develops HR strategies and implements HR technologies to transform workforce experience and improve sustained HR effectiveness and value. Travel may be required at an average of 0–50%, depending on the work, clients, and industries served. Recruiting for this role ends on 11/27/2026.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 4 years of experience in ServiceNow implementations and optimizations.
• At least 2 years of experience delivering and implementing at least one ServiceNow HR Service Delivery core module.
• Ability to travel 0–50% on average, based on the work and the clients and industries or sectors served.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Limited immigration sponsorship may be available.

Nice To Haves

• At least 3 years of project management experience leading end-to-end projects.
• At least 2 years of Big 4 consulting experience across 3 or more client engagements.
• Experience supporting the design or launch of an HR shared service center for 1,000 or more employees or across multiple regions.
• Experience creating implementation plans or work breakdown structures for at least 2 ServiceNow releases across design, build, test, cutover, and hypercare.
• Experience delivering at least one end-to-end ServiceNow HR Service Delivery implementation, including Case and Knowledge Management, Employee Center or Portal, HR Catalog or Workflows, and go-live stabilization.

Responsibilities

• Support ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities.
• Gather, document, and validate business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives.
• Contribute to client deliverables, including implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations.
• Collaborate with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications.
• Assist with workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement.
• Lead projects or workstreams and provide clear guidance to others.

Benefits

• A broad range of employee benefits.
• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable performance factors.
• Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior