Senior Analyst, HRIS - ServiceNow HRSD Developer/Administrator
About The Position
The Senior Analyst, HRIS – ServiceNow HRSD Developer/Administrator is a remote position on the HR Technology team. The role supports the design, configuration, enhancement, and ongoing administration of the ServiceNow HRSD module. It independently delivers basic- to medium-complexity solutions and contributes to larger initiatives involving HR service delivery, case management, employee service center capabilities, workflows, knowledge content, lifecycle events, catalog items, governance, and employee data management. The position also supports stabilization of the organization’s transition from Salesforce to ServiceNow. It combines ServiceNow HRSD expertise with scripting, reporting, automation, and platform administration skills, including PowerShell, Excel VBA, Power BI, Salesforce, and Azure DevOps. The role collaborates with technical and business stakeholders, supports testing and releases, resolves platform issues, and identifies opportunities to improve HR service delivery and employee experience.
Requirements
- Bachelor’s degree in IT, Computer Science, Business Systems, HR Technology, or a related field, or equivalent practical experience.
- Hands-on ServiceNow experience with direct expertise in the HRSD module.
- At least 5 years of combined experience across Salesforce and ServiceNow platforms.
- Proven ability to configure, support, and develop ServiceNow HRSD solutions for basic- to medium-complexity initiatives.
- Ability to contribute to more complex implementations with guidance from a ServiceNow Architect or senior technical lead.
- Experience with ServiceNow scripting and configuration, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and integration.
- Experience with PowerShell scripting, Excel Macros/VBA, and Power BI for automation, reporting, and analytics.
- Experience using Azure DevOps for agile delivery, backlog tracking, defect management, and release coordination.
- Strong analytical, troubleshooting, problem-solving, stakeholder communication, and business-to-technical translation skills.
- Not eligible for visa sponsorship, including H1B, OPT/CPT, and TN.
Responsibilities
- Configure, administer, and support ServiceNow HRSD, including workflows, case management, employee service center, lifecycle events, knowledge content, and catalog items.
- Design, implement, and modify HRSD solutions aligned with business requirements to improve HR service delivery.
- Independently deliver basic- to medium-complexity ServiceNow enhancements and development tasks, and support more complex initiatives with architectural guidance.
- Partner with ServiceNow architects, senior developers, HR, IT, and business stakeholders to gather requirements and translate them into scalable technical solutions.
- Lead analysts and guide more complex ServiceNow platform work requiring deeper technical expertise.
- Develop and maintain ServiceNow forms, Flow Designer automations, business rules, client scripts, UI policies, script includes, notifications, record producers, reports, and dashboards.
- Troubleshoot HRSD defects, configuration gaps, and process inefficiencies and provide timely resolution.
- Support governance and employee data management within ServiceNow HRSD.
- Create and maintain technical and configuration documentation, process flows, and support materials.
- Configure and enable Azure DevOps for work intake, backlog management, user stories, defect tracking, testing coordination, and release activities.
- Build supporting automation and reporting solutions using PowerShell, Excel Macros/VBA, and Power BI.
- Participate in testing, deployment planning, release validation, and post-production support.
- Identify opportunities for process improvement, automation, regulatory compliance, and improved employee experience across HR service delivery operations.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including paid vacation, holidays, and personal days
- Tuition reimbursement
- Wellness program
- Discounts on Stanley Black & Decker tools, products, and partner programs
- Learning and development resources, including a digital learning portal, Lean Academy, and online university
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What This Job Offers
Job Type
Full-time
Career Level
Senior
