ServiceNow Lead Software Engineer - HRSD

JPMorgan Chase & Co. • Plano, TX

1d

About The Position

As a Software Engineer on JPMorgan Chase’s Employee Platform team, you will contribute to an agile team that builds and enhances secure, stable, scalable technology products supporting the firm’s business objectives. You will provide technical leadership in designing, developing, and implementing ServiceNow solutions, including HRSD capabilities, and translate customer requirements into high-quality technical solutions. The role includes creating architecture and design artifacts, developing production code, troubleshooting complex technical issues, improving applications and systems through analysis of data, and supporting platform stability. You will also mentor junior developers and collaborate with stakeholders and teammates.

Requirements

• Formal training or certification in software engineering concepts and at least 5 years of applied experience.
• At least 6 years of extensive ServiceNow experience leading design, development, and implementation.
• At least 2 years of experience with the HRSD module.
• Ability to understand customer requirements and translate them into high-quality technical solutions.
• Experience developing and managing custom widgets, pages, and UI elements for Service Portal.
• Proficiency in JavaScript, Glide scripting, HTML, CSS, and Angular.
• Experience integrating ServiceNow with other applications using REST APIs.
• Strong analysis, problem-solving, and decision-making skills.
• Experience debugging issues and developing proactive monitoring approaches to ensure platform stability.
• Ability to mentor junior developers and foster a collaborative, innovative team environment.
• Strong communication skills, including clarifying requirements with stakeholders and collaborating with the team.

Nice To Haves

• Experience with multiple ServiceNow modules, such as ITSM and ITOM.
• ServiceNow portal experience, Virtual Agent configuration, UI Builder, and experience building Configurable Workspaces.
• ServiceNow certifications.

Responsibilities

• Execute software design, development, and technical troubleshooting, using creative approaches to solve complex technical problems.
• Create secure, high-quality production code and maintain algorithms that run synchronously with appropriate systems.
• Produce architecture and design artifacts for complex applications and ensure software code meets design constraints.
• Gather, analyze, synthesize, and visualize reporting from large, diverse data sets to support continuous improvement of software applications and systems.
• Identify hidden problems and patterns in data and use insights to improve coding hygiene and system architecture.
• Contribute to software engineering communities of practice and events exploring emerging technologies.
• Find solutions to complex problems using analytical and problem-solving skills, adapting to change.
• Help foster a team culture of diversity, opportunity, inclusion, and respect.
• Lead ServiceNow design, development, and implementation.
• Translate customer requirements into high-quality technical solutions.
• Develop and manage custom widgets, pages, and UI elements to improve the end-user Service Portal experience.
• Debug issues and identify proactive monitoring approaches to ensure platform stability.
• Mentor junior developers and collaborate with stakeholders and the team.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed