Software Engineer (ServiceNow)

Applied Network Solutions Inc•Chantilly, VA

1d•$100,000 - $200,000

About The Position

Applied Network Solutions (ANS) is seeking a Software Engineer to join its team in Chantilly, Virginia. ANS provides networking, systems engineering, and offensive and defensive cybersecurity expertise, and develops custom solutions for challenging technical needs. The role involves planning, analyzing, designing, developing, testing, securing, integrating, implementing, operating, and maintaining ServiceNow solutions. The engineer will deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows, including collaboration with database developers on MariaDB connectivity, schema, and performance. The position works across the ServiceNow system development lifecycle and follows Agile/Scrum and SDLC processes to deliver features, integrations, documentation, security controls, and operational support. The engineer will troubleshoot complex issues, monitor and tune performance, support compliance and authorization activities, and communicate with project managers, technical leads, clients, and team members. The role requires a TS/SCI clearance with polygraph and at least 10 years of experience, which may be a combination of work history and education. At least one year of relevant ServiceNow experience is also required. The candidate must be motivated, able to work independently and collaboratively, and effective in a dynamic environment with changing customer priorities. ANS offers a compensation range of $100,000–$200,000 USD. Compensation depends on factors including contractual requirements, work location, experience, skills, and education; overtime is not guaranteed.

Requirements

Active TS/SCI with polygraph required.
At least 10 years of experience, which may combine work history and education; stated equivalencies are doctorate plus 3 years, master’s plus 4 years, bachelor’s plus 6 years, associate degree plus 8 years, or high school diploma plus 10 years.
At least 1 year of relevant ServiceNow experience, which may combine work history, education, and training.
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
Experience working through concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
Experience with at least one of Agile, Scrum, or SDLC.
Experience using APIs and integrating enterprise tools; the posting specifies REST/SOAP APIs, IntegrationHub, and MID Server.
Proven experience using Ansible, Python, Terraform, and PowerShell.
Working knowledge of ServiceNow or other ITSM platforms.
Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Ability to work independently with minimal supervision on complex technical tasks and collaborate effectively with local and geographically diverse team members.
Ability to analyze customer information and trouble calls, make determinations, and provide and implement solutions.
Strong communication skills for working effectively with clients and team members, including strong written and verbal communication.
Strong organizational skills, attention to detail, multitasking ability, and critical thinking skills.
Ability to manage time effectively and meet deliverable timelines.
Ability to adapt to a highly dynamic environment and shifting customer priorities.
Ability to work in a team environment within a professional office setting.

Responsibilities

Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows.
Collaborate with database developers on MariaDB connectivity, schema, and performance requirements.
Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives.
Communicate status, risks, and technical challenges to Project Managers and Technical Leads; provide estimates and technical input.
Design and implement integrations between ServiceNow, Cisco (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
Create and maintain technical documentation, including design specifications, runbooks, and user guides; support user handoff training when required.
Monitor application performance and availability, build dashboards and alerts, and proactively remediate issues.
Implement security hardening and compliance controls; support RMF authorization and accreditation and apply DISA STIG/SCAP benchmarks and customer-specific requirements.
Use Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts.
Troubleshoot and resolve complex system and service issues, document root cause analyses, and implement corrective actions.
Analyze and tune system performance to optimize configurations and throughput.
Perform engineering tasks across the SDLC, adhere to change and release processes, and deliver within scope and schedule.
Process and analyze customer-submitted information and trouble calls, determine appropriate solutions, and implement them.
Perform additional duties as assigned to support evolving business and technical requirements.