Sr Engineer, Software Engineer (ServiceNow Developer)

Nationwide•Columbus, OH

3d•$76,000 - $115,000•Hybrid

About The Position

Nationwide is seeking a ServiceNow Developer to join its Enterprise ServiceNow Platform team. The role develops, configures, enhances, and supports ServiceNow applications, integrations, and platform capabilities across business functions including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM), Discovery, Business Continuity Management (BCM), Supplier Lifecycle Operations (SLO), and scoped applications. The developer contributes within an established enterprise development team alongside senior developers, architects, platform administrators, and product owners. The position involves building platform workflows and applications, translating business requirements into technical solutions, supporting integrations and platform operations, and participating in Agile delivery and continuous improvement. It also includes troubleshooting defects and incidents, supporting upgrades and releases, following development, governance, and security standards, and documenting solutions. The preferred arrangement is hybrid, with a few days per week in the Columbus, Ohio office. Remote arrangements may be considered for candidates outside the Columbus area. The role does not qualify for employer-sponsored work authorization, and Nationwide does not participate in the STEM OPT Extension program. The job is exempt from overtime eligibility and may involve on-call responsibility after normal working hours and/or on weekends.

Requirements

Experience configuring and developing within the ServiceNow platform.
Knowledge of JavaScript, HTML, CSS, and web application concepts.
Understanding of ServiceNow development components, including Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Service Catalog, Record Producers, ACLs, and security controls.
Understanding of source control and deployment practices.
Strong analytical and problem-solving skills; ability to tackle moderately complex business and development problems.
Effective communication with technical and business stakeholders and ability to work collaboratively in a team environment.
Ownership of assigned work, reliable follow-through, and a customer-focused mindset.
Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript.
Knowledge of the software development lifecycle.
Two or more years of software engineering, analysis, or related technology experience.
Regularly and consistently demonstrate Nationwide Values.

Nice To Haves

Experience or exposure to one or more ServiceNow products: ITSM, CSM, BCM, or SLO.
Undergraduate studies in computer science, management information systems, or another related degree; technology experience or non-traditional technology certificates may substitute for an undergraduate degree.
Insurance or financial services industry knowledge.
Interest in learning and developing technical expertise.

Responsibilities

Develop, configure, and maintain ServiceNow applications and platform capabilities using industry best practices.
Build and support workflows, Flow Designer solutions, business rules, client scripts, UI policies, script includes, and catalog items.
Develop custom applications and modules using ServiceNow App Engine.
Participate in implementing new platform features and capabilities.
Collaborate with product owners, business analysts, architects, and stakeholders to understand business requirements and translate functional requirements into technical solutions.
Participate in sprint planning, design discussions, backlog refinement, and sprint reviews.
Identify opportunities for automation and process improvement.
Assist with data imports, transformation maps, APIs, and automated workflows; troubleshoot integration-related issues and support platform operations.
Investigate and resolve defects, incidents, and platform issues.
Support platform upgrades, patching activities, and release deployments.
Assist with code reviews, testing, and deployment validation.
Maintain technical documentation for developed solutions.
Follow development standards, governance practices, and security requirements; participate in peer reviews and knowledge sharing.
Contribute to platform optimization and technical debt reduction, and stay current with ServiceNow capabilities and best practices.
Analyze, develop, test, debug, document, and deploy software according to standards and best practices.
Apply secure software and systems engineering practices and use DevSecOps practices, tooling, and techniques.
Drive continuous improvement and learning through training, practice, and innovation.
Manage project priorities, deadlines, and deliverables proactively.
May perform other responsibilities as assigned.

Benefits

Medical, dental, and vision coverage
Life insurance
Short- and long-term disability coverage
Paid time off: newly hired associates receive a minimum of 18 days per full calendar year, prorated quarterly based on hire date
Nine paid holidays
Eight hours of Lifetime paid time off
Eight hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Platform training, certifications, and mentorship