Sr Engineer, Software Engineer (ServiceNow Developer)

Nationwide Mutual Insurance•Columbus, OH

2d•$76,000 - $143,000•Hybrid

About The Position

Nationwide is seeking a ServiceNow Developer to join its Enterprise ServiceNow Platform team. The role develops, configures, enhances, and supports ServiceNow solutions across multiple business functions and scoped applications, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM), Discovery, Business Continuity Management (BCM), and Supplier Lifecycle Operations (SLO). The position is intended for an early-career to mid-level developer working in a mature enterprise environment alongside senior developers, architects, platform administrators, and product owners. The developer contributes to the design and delivery of applications and integrations, platform operations, upgrades, releases, and ongoing improvements. Work includes translating business requirements into technical solutions, building workflows and application features, supporting integrations and automation, resolving defects and platform issues, and maintaining documentation. The position follows development standards, governance practices, security requirements, and Agile delivery practices. The preferred arrangement is hybrid, with a few days per week in the Columbus, Ohio office. Remote arrangements may be considered for candidates outside the Columbus area. The role does not qualify for employer-sponsored work authorization, and Nationwide does not participate in the STEM OPT Extension program. The position reports to a Technology Manager/Director. It is exempt and not eligible for overtime; associates may have on-call responsibility after normal working hours and/or on weekends. Nationwide describes the role as providing high-quality, efficient technology solutions to business partners by creating, modifying, and supporting packaged or custom-built applications. The engineer analyzes, codes, configures, tests, debugs, documents, and maintains applications, applies secure software and systems engineering practices, uses DevSecOps practices, and manages priorities, deadlines, and deliverables. The national salary range is $76,000–$143,000, with an expected starting range of $76,000–$115,000. Placement depends on factors including skills, education, training, credentials, experience, scope, complexity, location, and market labor costs.

Requirements

Experience configuring and developing within the ServiceNow platform.
Knowledge of JavaScript, HTML, CSS, and web application concepts.
Understanding of ServiceNow development components, including Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Service Catalog, Record Producers, ACLs, and security controls.
Understanding of source control and deployment practices.
Two or more years of software engineering, analysis, or related technology experience.
Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript.
Knowledge of the software development lifecycle.
Ability to tackle moderately complex business and development problems.
Ability to thrive in a team environment.
Strong analytical and problem-solving skills.
Effective communication with technical and business stakeholders.
Collaborative approach, ownership of assigned work, and follow-through on commitments.
Customer-focused mindset when delivering solutions.
Undergraduate studies in computer science, management information systems, or a related degree are preferred; technology experience or non-traditional technology certificates may substitute for an undergraduate degree.
Must be eligible to work without employer-sponsored work authorization; the role is not eligible for STEM OPT Extension.

Nice To Haves

Experience or exposure to ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), Business Continuity Management (BCM), or Supplier Lifecycle Operations (SLO).
Insurance or financial services industry knowledge.
Undergraduate studies in computer science, management information systems, or a related degree.
Interest in learning and developing technical expertise.

Responsibilities

Develop, configure, and maintain ServiceNow applications and platform capabilities using industry best practices.
Build and support workflows, Flow Designer solutions, business rules, client scripts, UI policies, script includes, and catalog items.
Develop custom applications and modules using the ServiceNow App Engine.
Participate in implementing new platform features and capabilities.
Collaborate with product owners, business analysts, architects, and stakeholders to understand business requirements.
Translate functional requirements into technical solutions.
Participate in sprint planning, design discussions, backlog refinement, and sprint reviews.
Identify opportunities for automation and process improvement.
Assist with data imports, transformation maps, APIs, and automated workflows.
Troubleshoot integration issues and support ongoing platform operations.
Investigate and resolve defects, incidents, and platform issues.
Support platform upgrades, patching activities, and release deployments.
Assist with code reviews, testing, and deployment validation.
Maintain technical documentation for developed solutions.
Follow development standards, governance practices, and security requirements.
Participate in peer reviews and knowledge-sharing activities.
Contribute to platform optimization and technical debt reduction.
Keep current with emerging ServiceNow capabilities and best practices.
Analyze, develop, test, debug, document, and deploy software according to standards and best practices.
Apply secure software and systems engineering practices throughout delivery to protect data and technology solutions from threats and vulnerabilities.
Use DevSecOps practices, tooling, and techniques.
Drive continuous improvement and learning through training, practice, and innovation.
Manage project priorities, deadlines, and deliverables proactively.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision coverage.
Life insurance.
Short- and long-term disability coverage.
Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date.
Nine paid holidays.
Eight hours of Lifetime paid time off.
Eight hours of Unity Day paid time off.
401(k) with company match.
Company-paid pension plan.
Business casual attire.