ServiceNow Developer (Sr. Associate)

Huron•Toronto, ON

7d•$112,000 - $159,300•Remote

About The Position

The ServiceNow Developer (Sr. Associate) serves as a hybrid ServiceNow developer and product owner. The role works closely with business stakeholders to understand business challenges, gather and prioritize requirements, manage the ServiceNow backlog, and deliver technical solutions aligned with business strategies. It combines requirements gathering, backlog management, prioritization, and hands-on development. The position may require up to 5% travel.

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
5+ years of ServiceNow development experience.
ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
Ability to translate stakeholder requirements into technical solutions and workflows.
Experience gathering business requirements and managing competing priorities.
Strong understanding of Agile delivery methodologies.
Experience with JavaScript and ServiceNow platform development.
Experience with Flow Designer, Automation Engine, and platform automation capabilities.
Experience designing and supporting integrations using REST and SOAP APIs.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work effectively with technical and non-technical stakeholders.
Experience collaborating across geographically distributed teams.

Nice To Haves

Experience with HRSD, ITSM, CSM, ITOM, SPM, or GRC.
Knowledge of NowCreate and ServiceNow implementation best practices.
Experience serving as a Product Owner or Solution Consultant.
Knowledge of Virtual Agent, Now Assist/Otto, and Performance Analytics.
Experience with Generative AI, predictive analytics, and Agentic AI capabilities.
Experience with Azure, AWS, or GCP.
Experience integrating ServiceNow with Workday, Salesforce, Microsoft technologies, and other enterprise platforms.
Familiarity with Azure DevOps, Git, CI/CD pipelines, and release management practices.

Responsibilities

Build strong relationships with business stakeholders.
Gather and translate business requirements into technical solutions and workflows.
Manage and prioritize the ServiceNow backlog, including competing priorities.
Develop and deliver scalable ServiceNow solutions that address business challenges.
Improve business processes through automation and ServiceNow platform capabilities.
Balance product ownership responsibilities with hands-on technical development.
Drive adoption and value realization across the ServiceNow platform.
Design and support integrations using REST and SOAP APIs.
Collaborate with technical and non-technical stakeholders across geographically distributed teams.