ServiceNow Sr. Developer (Portal)
Accenture Federal Services•Springfield, VA
•$116,900 - $243,100•Onsite
About The Position
Leads user interface and user experience design activities for the Hadlock contract, architecting intuitive, accessible, and mission-focused digital experiences across ServiceNow, custom applications, and enterprise platforms. Provides strategic UX leadership establishing design systems, interaction patterns, and usability standards while mentoring design teams and ensuring solutions meet federal accessibility requirements and user needs. Drives user-centered design practices integrating research, prototyping, and validation throughout the development lifecycle.
Requirements
- 8 years of UI/UX design experience with proven expertise in enterprise application design and user research
- federal experience
Nice To Haves
- ServiceNow CSA, ServiceNow UI/UX certifications, Google UX Design Certificate (or equivalent)
- An active TS/SCI is required and must be willing to obtain polygraph
Responsibilities
- Leads end to end UX design processes including user research, persona development, journey mapping, wireframing, and prototyping
- Architects design systems and component libraries ensuring consistency across applications and platforms
- Conducts user research activities including interviews, surveys, usability testing, and analytics analysis
- Develops high fidelity mockups, interactive prototypes, and design specifications using Figma, Adobe XD, or Sketch
- Designs ServiceNow portal experiences, service catalog interfaces, and custom application UIs
- Establishes UX standards and design patterns aligned with federal accessibility requirements (Section 508, WCAG 2.1)
- Leads usability testing sessions analyzing findings and driving iterative design improvements
- Mentors mid-level and junior UX designers on design methodologies, tools, and best practices
- Collaborates with product owners, developers, and stakeholders translating requirements into user-centered designs
- Develops information architecture including navigation structures, content organization, and workflow designs
- Creates design documentation including style guides, pattern libraries, and interaction specifications
- Ensures responsive design approaches supporting desktop, tablet, and mobile experiences
- Advocates for user needs balancing usability, accessibility, and technical feasibility
Benefits
- Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
