ServiceNow Sr. Developer (Portal)

Accenture Federal Services • Springfield, VA

23h • Onsite

About The Position

Leads user interface and user experience design for the Hadlock contract, creating intuitive, accessible, mission-focused digital experiences across ServiceNow, custom applications, and enterprise platforms. Provides strategic UX leadership by establishing design systems, interaction patterns, and usability standards; mentoring design teams; and ensuring solutions meet federal accessibility requirements and user needs. Integrates research, prototyping, and validation throughout the development lifecycle. The position is based in the Northern Virginia area and requires onsite presence at the contractor facility four to five days per week.

Requirements

• At least 8 years of UI/UX design experience.
• Proven expertise in enterprise application design and user research.
• Federal experience.
• Active TS/SCI security clearance.
• Willingness to obtain a polygraph.
• Ability to work onsite at the contractor facility in the Northern Virginia area four to five days per week.
• US work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

• ServiceNow CSA certification.
• ServiceNow UI/UX certifications.
• Google UX Design Certificate or equivalent.

Responsibilities

• Lead end-to-end UX design processes, including user research, persona development, journey mapping, wireframing, and prototyping.
• Architect design systems and component libraries to ensure consistency across applications and platforms.
• Conduct user research through interviews, surveys, usability testing, and analytics analysis.
• Develop high-fidelity mockups, interactive prototypes, and design specifications.
• Design ServiceNow portal experiences, service catalog interfaces, and custom application UIs.
• Establish UX standards and design patterns aligned with federal accessibility requirements, including Section 508 and WCAG 2.1.
• Lead usability testing sessions, analyze findings, and drive iterative design improvements.
• Mentor mid-level and junior UX designers on design methodologies, tools, and best practices.
• Collaborate with product owners, developers, and stakeholders to translate requirements into user-centered designs.
• Develop information architecture, including navigation structures, content organization, and workflow designs.
• Create design documentation, including style guides, pattern libraries, and interaction specifications.
• Ensure responsive design supports desktop, tablet, and mobile experiences.
• Advocate for user needs while balancing usability, accessibility, and technical feasibility.

Benefits

• A collaborative and caring community with opportunities to grow and learn through hands-on experience, certifications, and industry training.
• A wide variety of benefits; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed