Sr. Software Engineer (ServiceNow)

Applied Network Solutions Inc•Chantilly, VA

1d•$100,000 - $200,000

About The Position

Applied Network Solutions (ANS) is seeking a Sr. Software Engineer specializing in ServiceNow to join its team in Chantilly, Virginia. ANS provides expertise in networking, systems engineering, and offensive and defensive cybersecurity operations, delivering technical solutions to challenging national-security requirements. The engineer will lead a team responsible for planning, designing, developing, testing, securing, integrating, implementing, operating, and maintaining custom ServiceNow solutions. The role spans the ServiceNow systems development life cycle, from concept and design through engineering, production, and sustainment. It includes team leadership, technical project delivery, systems integration, automation, security and compliance, performance management, troubleshooting, and preparation of deployable solutions for operations teams. The position requires an active TS/SCI clearance with polygraph, IAT Level 2 qualifications, ServiceNow certifications, and substantial relevant experience. The anticipated salary range is $100,000–$200,000 USD; overtime is not guaranteed.

Requirements

Active TS/SCI clearance and polygraph.
At least 16 years of combined experience from work history and education, with the stated equivalencies: doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associate’s and 14 years, or high school and 16 years.
At least 5 years of relevant ServiceNow experience, which may combine work history, education, and training.
ServiceNow Certified System Administrator certification.
At least one additional advanced ServiceNow certification.
Meet Information Assurance Technical (IAT) Level 2 certification requirements, including DoD 8140.03 (8570) IAT Level 2 compliance.
Team leadership experience.
Experience across the ServiceNow SDLC concept, design, engineering, production, and sustainment phases.
Experience with at least one of Agile, Scrum, or SDLC.
Ability to perform complex technical tasks with minimal supervision and lead others effectively.
Ability to analyze customer information and trouble calls, make determinations, and implement solutions.
Proven experience automating implementation and configuration of ServiceNow technologies for large-scale enterprise deployments and configuration management.
Hands-on experience developing, evaluating, assessing, and refining automated testing, validation, and verification methods.
Cross-platform and integration experience involving Windows, Linux, Juniper, and Cisco.
Demonstrated ServiceNow development and scripting experience using languages such as JavaScript, and integration with external systems using Java, Python, Perl, or PowerShell.
Expert knowledge of network management systems, operating systems, COTS/GOTS, and integration of disparate tools and servers.

Responsibilities

Oversee and guide team members in deploying, administering, developing, and integrating the ServiceNow suite on RHEL and Windows, and coordinate with database developers on MariaDB requirements.
Lead the team in applying Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects, while fostering continuous improvement and accountability.
Coordinate with Project Managers and Technical Leads and communicate team progress, risks, and technical challenges.
Direct integration with Cisco NSO, GOTS, and other enterprise tools, assigning integration work and ensuring successful outcomes.
Oversee creation and maintenance of accurate, complete technical documentation for operations users, and provide user handoff training as needed.
Monitor efforts to maintain IT system and application performance and availability, responding proactively to emerging issues.
Lead system hardening and security work, support RMF authorization and accreditation efforts, and ensure engineered solutions comply with applicable requirements.
Guide automation and orchestration of ServiceNow deployment activities using tools and methods such as Ansible, Python, Terraform, and PowerShell; mentor the team in testing, validation, and verification practices.
Manage troubleshooting, diagnosis, and resolution of complex system and service issues; oversee Root Cause Analysis and drive continuous improvement.
Direct system performance analysis and tuning to ensure solutions are efficiently configured and optimized.
Lead engineering projects and technical processes through the SDLC, ensuring deliverables, positive outcomes, scope, and budget are managed.
Oversee delivery of well-engineered solutions as deployable packages so Operations teams can transition them to production with minimal manual intervention and high success rates.
Process and analyze customer-submitted information and trouble calls, make determinations, and provide and implement solutions.
Perform additional duties as assigned to support evolving business and technical requirements.