Sr. NMS ServiceNow Software Designer
About The Position
Leidos is hiring a Sr. NMS ServiceNow Software Designer to support a key program in its National Security business segment. The role provides expert knowledge of network management systems, operating systems, commercial and government software, and integration of toolsets and servers. The position requires office presence at least five days per week and is limited to the posted location(s); relocation is not offered. The designer deploys, administers, develops, integrates, secures, monitors, and tunes the ServiceNow suite on RHEL and Windows. The role works with database developers on connectivity, schema, and performance requirements; integrates ServiceNow with Cisco NSO, GOTS, and enterprise tools; and contributes to deployment automation, testing, documentation, operations handoff, and production delivery. The position also supports security compliance and RMF authorization and accreditation, including producing artifacts and remediating findings. Work is performed across the ServiceNow system development lifecycle and within applicable Agile/Scrum, SDLC, and change/release processes.
Requirements
- At least 10 years of combined experience from work history and education; the posting gives equivalencies of a doctorate plus 3 years, master's plus 4 years, bachelor's plus 6 years, associate degree plus 8 years, or high school diploma plus 10 years.
- At least 1 year of relevant ServiceNow experience, which may combine work history, education, and training.
- Experience developing and scripting within ServiceNow using languages such as JavaScript, and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
- Experience across concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
- Experience with at least one of Agile, Scrum, or SDLC.
- Compliance with DoD 8140 Information Assurance Technical (IAT) Level 2, including CompTIA Security+.
- Ability to work independently with local and geographically diverse team members, manage time effectively, and meet deliverable timelines.
- Ability to perform complex technical tasks with minimal supervision and work effectively with others.
- Ability to analyze customer-submitted information and trouble calls, make determinations, and provide and implement solutions.
- Strong communication skills for effective work with clients and team members; strong written and verbal communication skills.
- Strong organizational skills, attention to detail, multitasking, and critical thinking skills.
- Ability to work professionally in a team environment and adapt to a dynamic environment with shifting customer priorities.
- Working knowledge of ServiceNow or other ITSM platforms.
- Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
- ServiceNow Certified System Administrator certification.
- Foundational knowledge of RDBMS and SQL concepts, including collaborating with infrastructure DBAs on slow query patterns, table index requests, and schema designs that meet database performance constraints.
Nice To Haves
- CompTIA Network+ certification or equivalent network background.
- Cross-platform and integration experience with Windows, Linux, Juniper, and Cisco.
Responsibilities
- Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows, collaborating with database developers on connectivity, schema, and performance requirements.
- Plan, build, test, and deliver ServiceNow features within Agile/Scrum and SDLC processes, participating in stand-ups, sprint planning, reviews, and retrospectives.
- Communicate status, risks, and technical challenges to Project Managers and Technical Leads, and provide estimates and technical inputs.
- Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
- Create and maintain design specifications, runbooks, and user guides, and support user handoff training when required.
- Monitor application performance and availability, build dashboards and alerts, and proactively remediate issues.
- Implement security hardening and compliance controls; support RMF authorization and accreditation by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
- Contribute scripts using Ansible, Python, Terraform, and PowerShell to automate ServiceNow deployments and related tasks; assist with test, validation, and verification scripts.
- Troubleshoot and resolve complex system and service issues, document Root Cause Analysis (RCA), and implement corrective actions.
- Conduct system performance analysis and tuning to optimize configurations and throughput.
- Execute engineering tasks across the SDLC, follow change/release processes, and deliver within scope and schedule.
- Package and deliver engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.
- Perform additional duties as assigned to support changing business and technical requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
