NMS ServiceNow Software Designer (IT SD 2) (Government)

AT&T•Chantilly, VA

6d•$108,000 - $172,000•Onsite

About The Position

AT&T Global Public Sector is hiring an NMS ServiceNow Software Designer to support a program in its National Security business segment. The role provides expertise in network management systems, operating systems, commercial and government software, and integration of toolsets and servers. The position is based at a government customer site in Chantilly, Virginia, and requires office presence at least five days per week. Relocation is not offered. The designer deploys, administers, develops, and integrates the ServiceNow suite on RHEL and Windows; designs integrations with network orchestration and enterprise tools; supports automation, testing, and delivery across the software development lifecycle; and helps ensure performance, availability, security, and compliance. The role also includes troubleshooting complex issues, documenting root causes and corrective actions, producing technical documentation, and preparing well-engineered solutions for Operations to deploy to production. The position requires a TS/SCI clearance with polygraph and compliance with DoD 8140 IAT Level 2, including CompTIA Security+. Candidates need 10 years of experience through a combination of work history and education, including at least one year of relevant ServiceNow experience. The role calls for someone who can work independently and collaboratively, communicate effectively with customers and teammates, adapt to shifting priorities, and complete complex technical work with minimal supervision.

Requirements

10 years of experience through a combination of work history and education; the posting gives equivalents of a doctorate plus 3 years, master's plus 4 years, bachelor's plus 6 years, associate degree plus 8 years, or high school diploma plus 10 years.
At least 1 year of relevant ServiceNow experience, which may combine work history, education, and training.
Experience developing and scripting in ServiceNow using languages such as JavaScript, and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
Experience across concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
Experience with at least one of Agile, Scrum, or SDLC.
Compliance with DoD 8140 Information Assurance Technical Level 2, including CompTIA Security+.
Required TS/SCI clearance with polygraph.
Ability to work independently with local and geographically diverse team members, manage time effectively, and meet deliverable timelines.
Ability to perform complex technical tasks with minimal supervision and work effectively with others.
Ability to analyze customer-submitted information and trouble calls, make determinations, and provide and implement solutions.
Strong communication skills for working effectively with clients and team members; strong written and verbal communication skills.
Strong organizational skills, attention to detail, multitasking, and critical thinking skills.
Ability to work in a professional office team environment and adapt to a dynamic, changing environment with shifting customer priorities.
Working knowledge of ServiceNow or other ITSM platforms.
Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

ServiceNow Certified System Administrator certification.
CompTIA Network+ certification or equivalent network background.
Cross-platform and integration experience with Windows, Linux, Juniper, and Cisco.
More than 1 year of experience developing and scripting within ServiceNow using JavaScript and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
Foundational knowledge of RDBMS and SQL concepts, including collaborating with infrastructure DBAs on slow query patterns, table index requests, and schema designs that align with database performance constraints.

Responsibilities

Deploy, administer, develop, and integrate ServiceNow on RHEL and Windows, collaborating with database developers on connectivity, schema, and performance needs.
Plan, build, test, and deliver ServiceNow features within Agile/Scrum and SDLC processes, participating in team ceremonies.
Communicate status, risks, technical challenges, estimates, and technical input to Project Managers and Technical Leads.
Design and implement integrations between ServiceNow, Cisco NSO, GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
Create and maintain design specifications, runbooks, and user guides, and support user handoff training when required.
Monitor application performance and availability, build dashboards and alerts, and proactively remediate issues.
Implement security hardening and compliance controls; support RMF authorization and accreditation by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer requirements.
Contribute scripts for ServiceNow deployment and related automation using Ansible, Python, Terraform, and PowerShell; assist with test, validation, and verification scripts.
Troubleshoot complex system and service issues, document Root Cause Analysis, and implement corrective actions.
Analyze and tune system performance to optimize configurations and throughput.
Execute engineering tasks across the SDLC, follow change and release processes, and deliver within scope and schedule.
Package solutions for Operations to deploy to production with minimal manual steps and a high success rate.
Perform additional duties as assigned to support evolving business and technical requirements.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Tuition reimbursement program.
Paid time off and holidays, including at least 23 vacation days per year and 9 company-designated holidays, based on date of hire; prorated for employees working less than 40 hours per week.
Paid parental leave.
Paid caregiver leave.
Additional sick leave may be available beyond what state and local law require; it is unprotected.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefits, including critical illness, accident hospital indemnity, and group legal programs.
Employee Assistance Programs (EAP).
Employee wellness programs.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T wireline phone.