NMS ServiceNow Software Designer (IT SD3) (Government)

AT&T • Chantilly, VA

4d • $118,700 - $207,000 • Onsite

About The Position

AT&T Global Public Sector is hiring an NMS ServiceNow Software Designer to support a key program in its National Security business segment. The role provides expert knowledge of network management systems, operating systems, commercial and government software, and integration of toolsets and servers. The position is performed at a government customer site in Chantilly, Virginia, and requires office presence at least five days per week. Relocation is not offered.

The designer leads a team responsible for deploying, administering, developing, securing, integrating, automating, and maintaining the ServiceNow suite and related enterprise systems. The role guides project delivery using Agile, Scrum, and SDLC practices; coordinates with project managers and technical leads; oversees documentation, user handoffs, testing, troubleshooting, system performance, and production transitions; and supports security authorization and accreditation activities. The position requires a TS/SCI clearance with polygraph and compliance with DoD 8140.03 (8570) IAT Level 2 requirements.

Requirements

• 16 years of experience through a combination of work history and education, satisfied by one of the stated combinations: doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associate’s and 14 years, or high school and 16 years.
• At least 5 years of relevant ServiceNow experience, which may combine work history, education, and training.
• DoD 8140.03 (8570) Information Assurance Technical Level 2 compliance and an IAT Level 2 certification meeting CompTIA Security+ requirements.
• ServiceNow Certified System Administrator certification and at least one other advanced ServiceNow certification.
• Demonstrated ServiceNow development and scripting experience using languages such as JavaScript, and integration experience using Java, Python, Perl, or PowerShell.
• Team leadership experience.
• Advanced system architecture, design, and integration experience.
• Experience working through concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
• Experience with at least one of Agile, Scrum, or SDLC.
• Ability to perform complex technical tasks and lead others effectively with minimal supervision.
• Ability to analyze customer-submitted information and trouble calls, determine appropriate responses, and provide and implement solutions.
• Experience automating implementation and configuration of ServiceNow technologies for large-scale enterprise deployments and configuration management.
• Hands-on experience developing, evaluating, assessing, and refining automated testing, validation, and verification methods.
• Strong organizational skills, attention to detail, multitasking, and critical thinking.
• Ability to work in a professional office team environment and innovate collaboratively.
• Ability to focus research and study to solve specific problems rapidly, and to pursue advanced training as required.
• Ability to adapt and manage changing customer priorities in a dynamic environment.
• Strong internal and client-facing communication skills, including clear technical documentation and professional verbal delivery.
• Foundational understanding of RDBMS (MySQL/MariaDB/RaptorDB) and SQL, including collaboration on schema design, custom indexing, data archiving, and platform performance tuning.
• Cross-platform and integration experience with Windows, Linux, Juniper, and Cisco.
• Experience with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
• Required clearance: TS/SCI with polygraph.

Nice To Haves

• CompTIA Network+ certification or equivalent network background.
• ISC2 CISSP or equivalent; strongly preferred and exceeds the minimum requirement.

Responsibilities

• Oversee and guide team members in deploying, administering, developing, and integrating the ServiceNow suite on RHEL and Windows, collaborating with database developers on database requirements.
• Lead the team in using Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects.
• Coordinate with Project Managers and Technical Leads and communicate team progress, risks, and technical challenges.
• Direct integration with Cisco Network Services Orchestrator, COTS, and other enterprise tools.
• Oversee the creation and maintenance of technical documentation and provide operations-user handoff training as needed.
• Monitor efforts to maintain IT system and application performance and availability, responding proactively to emerging issues.
• Lead system hardening and security activities, support RMF authorization and accreditation efforts, and ensure engineered solutions are compliant.
• Guide automation and orchestration of ServiceNow deployment activities using tools and methods such as Ansible, Python, Terraform, and PowerShell; mentor the team in testing, validation, and verification practices.
• Manage complex system and service troubleshooting, diagnosis, and resolution; oversee Root Cause Analysis and continuous improvement.
• Direct system performance analysis and tuning activities.
• Lead engineering projects and technical processes through the Systems Development Life Cycle, meeting deliverables and keeping work within scope and budget.
• Oversee delivery of engineered solutions as deployable packages to enable Operations teams to transition solutions to production with minimal manual intervention.
• Perform additional duties as assigned to support evolving business and technical requirements.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid time off and holidays, including at least 23 vacation days per year and 9 company-designated holidays, based on hire date; prorated for employees working less than 40 hours per week
• Paid parental leave
• Paid caregiver leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption reimbursement
• Short-term and long-term disability benefits
• Life and accidental death insurance
• Supplemental benefits including critical illness, accident, hospital indemnity, and group legal plans
• Employee Assistance Programs (EAP)
• Employee wellness programs
• Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T wireline phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed