Sr. NMS ServiceNow Software Designer

Leidos•Chantilly, VA

1d•$131,300 - $237,350•Onsite

About The Position

Leidos is hiring a Sr. NMS ServiceNow Software Designer to support a key program in its National Security business segment. The role provides expert knowledge of network management systems, operating systems, commercial and government software, and integration of toolsets and servers. The position requires office presence at least five days per week at one of the posted locations. Relocation is not offered. The successful candidate will lead and guide a team deploying, administering, developing, securing, integrating, and maintaining the ServiceNow suite on RHEL and Windows systems. The role oversees integrations with Cisco Network Services Orchestrator, COTS, and other enterprise tools; coordinates with database developers and Enterprise DBAs; and leads technical work through the ServiceNow development lifecycle. The designer also oversees performance and availability, troubleshooting and root-cause analysis, system tuning, automation, documentation, and handoff to operations. The team’s work must support RMF authorization and accreditation and deliver deployable solutions that can transition to production with minimal manual intervention. The role requires a TS/SCI with polygraph clearance at the time of application, 16 years of experience through a combination of education and work history, and an IAT Level 2 certification such as CompTIA Security+. The experience/education equivalencies listed are a doctorate and 8 years, master’s degree and 10 years, bachelor’s degree and 12 years, associate degree and 14 years, or high school and 16 years. Candidates must have at least five years of relevant ServiceNow experience, a ServiceNow Certified System Administrator certification, and at least one other advanced ServiceNow certification. The posting lists a salary range of $131,300 to $237,350.

Requirements

TS/SCI with polygraph clearance at the time of application.
16 years of experience through a combination of work history and education; stated equivalencies are doctorate plus 8 years, master’s plus 10 years, bachelor’s plus 12 years, associate degree plus 14 years, or high school plus 16 years.
Meet Information Assurance Technical (IAT) Level 2 certification requirements, such as CompTIA Security+.
At least 5 years of relevant ServiceNow experience through a combination of work history, education, and training.
ServiceNow Certified System Administrator certification.
At least one additional advanced ServiceNow certification.
Experience developing and scripting in ServiceNow using languages such as JavaScript, and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
Team leadership experience.
Advanced system architecture, design, and integration experience.
Ability to work independently with local and geographically diverse team members and use effective time management to meet deliverable timelines.
Experience across concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
Experience with at least one of Agile, Scrum, or SDLC.
Ability to perform complex technical tasks with minimal supervision and lead others effectively.
Ability to analyze customer-submitted information and trouble calls, determine appropriate responses, and provide and implement solutions.
Experience automating implementation and configuration of ServiceNow technologies for large-scale enterprise deployments and configuration management.
Hands-on experience developing, evaluating, assessing, and refining automated testing, validation, and verification methods.
Strong organizational, attention-to-detail, multitasking, and critical-thinking skills.
Ability to work in a team environment in a professional office setting and innovate collaboratively.
Ability to focus study and research to solve specific problems rapidly, and to pursue advanced training as required by the team and program.
Ability to thrive in a dynamic, changing environment and adapt to shifting customer priorities.
Strong internal and client-facing communication skills, including clear technical documentation and professional verbal communication.
Foundational understanding of RDBMS (MySQL/MariaDB/RaptorDB) and SQL to collaborate with Enterprise DBAs on schema design, custom indexing, data archiving, and platform performance tuning.
Cross-platform and integration experience with Windows, Linux, Juniper, and Cisco.
Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

CompTIA Network+ certification or equivalent network background.

Responsibilities

Oversee and guide team members in deploying, administering, developing, and integrating the ServiceNow suite on RHEL and Windows operating systems, coordinating with database developers on database requirements.
Lead team use of Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects, promoting continuous improvement and accountability.
Coordinate with Project Managers and Technical Leads and communicate team progress, risks, and technical challenges.
Direct integration with Cisco Network Services Orchestrator, COTS, and other enterprise tools, assigning tasks and ensuring successful outcomes.
Oversee creation and maintenance of accurate, complete technical documentation for operations users and provide handoff training as needed.
Monitor efforts to maintain IT system and application performance and availability, responding proactively to emerging issues.
Lead system hardening and security efforts, support RMF authorization and accreditation, and ensure engineered solutions are compliant.
Guide automation and orchestration of ServiceNow deployments using tools such as Ansible, Python, Terraform, and PowerShell; mentor the team on testing, validation, and verification practices.
Oversee troubleshooting, diagnosis, and resolution of complex system and service issues, including Root Cause Analysis and continuous improvement.
Direct system performance analysis and tuning to ensure solutions are efficiently configured and optimized.
Lead engineering projects and technical processes through the SDLC, ensuring deliverables, positive outcomes, and adherence to scope and budget.
Oversee delivery of engineered solutions as deployable packages that Operations teams can transition to production with minimal manual intervention and high success rates.