NMS ServiceNow Software Designer (IT SD 2) (Government)

AT&T•Chantilly, VA

6d•Onsite

About The Position

AT&T Global Public Sector is hiring an NMS ServiceNow Software Designer to support a key program in its National Security business segment. The role provides expertise in network management systems, operating systems, commercial and government software, and integration of toolsets and servers. The position is performed at a government customer site in Chantilly, Virginia and requires office presence at least five days per week. No relocation is offered. A TS/SCI clearance with polygraph is required. The designer deploys, administers, develops, and integrates the ServiceNow suite on RHEL and Windows; works with database developers on connectivity, schema, and performance; and delivers features through Agile/Scrum and SDLC processes. The position includes integrating ServiceNow with Cisco NSO, GOTS, and other enterprise tools; documenting technical solutions and supporting user handoffs; monitoring and tuning application performance; and implementing security and compliance controls. The designer also supports RMF authorization and accreditation, automation and testing, troubleshooting and root-cause analysis, and engineering delivery across the SDLC. Solutions must be packaged for Operations to deploy to production with minimal manual steps and a high success rate.

Requirements

At least 10 years of experience, which may be a combination of work history and education. The posting equates this to a doctorate plus 3 years, master's plus 4 years, bachelor's plus 6 years, associate degree plus 8 years, or high school diploma plus 10 years.
TS/SCI clearance with polygraph.
Compliance with DoD 8140 Information Assurance Technical (IAT) Level 2 requirements, including CompTIA Security+.
At least 1 year of relevant ServiceNow experience, which may combine work history, education, and training.
Relevant ServiceNow experience developing and scripting with languages such as JavaScript and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
Experience across concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
Experience with at least one of Agile, Scrum, or SDLC.
Working knowledge of ServiceNow or another ITSM platform.
Ability to work independently with local and geographically diverse team members, with minimal supervision on complex technical tasks.
Ability to manage time effectively and meet deliverable timelines.
Ability to analyze customer-submitted information and trouble calls, make determinations, and provide and implement solutions.
Strong communication skills for working effectively with clients and team members, including strong written and verbal communication.
Strong organizational skills, attention to detail, multitasking, and critical-thinking skills.
Ability to work effectively in a professional office team environment and adapt to a dynamic environment with shifting customer priorities.
Experience using Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

ServiceNow Certified System Administrator certification.
CompTIA Network+ certification or equivalent network background.
Cross-platform and integration experience with Windows, Linux, Juniper, and Cisco.
More than 1 year of experience developing and scripting within ServiceNow using languages such as JavaScript and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
Foundational knowledge of RDBMS and SQL concepts, including collaborating with infrastructure DBAs on slow query patterns, table index requests, and platform schema design in relation to database performance constraints.

Responsibilities

Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows.
Collaborate with database developers on database connectivity, schema, and performance requirements.
Plan, build, test, and deliver ServiceNow features within Agile/Scrum and SDLC processes, participating in stand-ups, sprint planning, reviews, and retrospectives.
Communicate status, risks, and technical challenges to Project Managers and Technical Leads; provide estimates and technical input.
Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
Create and maintain design specifications, runbooks, and user guides, and support user handoff training when required.
Monitor application performance and availability, build dashboards and alerts, and proactively remediate issues.
Implement security hardening and compliance controls; support RMF authorization and accreditation by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer requirements.
Contribute scripts for ServiceNow deployment and related automation using Ansible, Python, Terraform, and PowerShell; assist with test, validation, and verification scripts.
Troubleshoot and resolve complex system and service issues, document root-cause analyses, and implement corrective actions.
Analyze and tune system performance to optimize configurations and throughput.
Execute engineering tasks across the SDLC, following change and release processes and delivering within scope and schedule.
Package solutions for Operations to deploy to production with minimal manual steps and a high success rate.
Perform additional duties as assigned to support evolving business and technical requirements.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Tuition reimbursement program.
Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire; prorated for employees working less than 40 hours per week.
Paid parental leave.
Paid caregiver leave.
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal plans.
Employee Assistance Programs (EAP).
Employee wellness programs.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T wireline phone.