Software Engineer III – ServiceNow

JPMorganChase•Plano, TX

About The Position

As a Software Engineer III at JPMorganChase within Infrastructure Platforms – Digital Workflows, you serve as a seasoned member of an agile team, designing and delivering trusted technology products securely, reliably, and at scale. You will deliver end-to-end ServiceNow capabilities that support critical client services, partnering with product and engineering stakeholders to design, build, test, and operate secure, resilient solutions. The role also includes mentoring peers and improving team delivery practices.

Requirements

Formal training or certification in software engineering concepts and at least 3 years of applied experience.
Hands-on experience implementing solutions on the ServiceNow platform.
Strong JavaScript proficiency.
Practical experience with Angular/AngularJS patterns relevant to ServiceNow UI development.
Ability to design and build self-contained, reusable, and testable modules or components.
Working knowledge of ServiceNow development constructs and lifecycle, including scripting, configuration-versus-customization decisions, and upgrade considerations.
Experience across the software development lifecycle (plan, build, test, release, and operate) in an agile environment.
Solid understanding of application, data, and infrastructure architecture and cross-system design patterns.
Experience building or supporting integrations using APIs such as REST or SOAP, including related authentication and error-handling patterns.
Hands-on experience using enterprise-authorized AI-assisted development tools at work, with ability to validate outputs for correctness, performance, and security.
Understanding of responsible AI use, including data sensitivity, secure handling of inputs and outputs, and resiliency and security expectations.
Strong communication and teamwork skills.

Nice To Haves

ServiceNow certifications such as CSA, CAD, CIS–ITSM, or additional certifications in areas such as ITOM, CMDB, SecOps, or Performance Analytics.
Experience building and operating integrations at scale, including webhooks and event-driven patterns.
Familiarity with CI/CD and release management for platform-based delivery.
Experience with automated testing strategies and test tooling in enterprise environments.
Experience with observability, performance tuning, and production-readiness practices.
Exposure to cloud platforms and modern infrastructure practices, including AWS/Azure concepts and SRE principles.
Experience delivering in large, regulated, or security-sensitive environments with strong controls and change rigor.

Responsibilities

Design scalable ServiceNow solutions aligned with firmwide frameworks, engineering standards, and platform best practices.
Develop high-quality, maintainable solutions using ServiceNow development patterns, including JavaScript and Angular/AngularJS where applicable.
Build modular, reusable components and configurations using upgrade-safe, maintainable patterns.
Create and maintain automated tests and perform manual validation to support reliable releases.
Deliver iterative enhancements using agile methods while balancing speed with operational excellence.
Partner with product and business analysis teams to refine requirements, define scope, and contribute to estimates and delivery plans.
Integrate ServiceNow with upstream and downstream systems using APIs, events, and scalable data patterns.
Troubleshoot complex issues, perform root-cause analysis, and implement durable fixes.
Contribute to operational readiness through runbooks, monitoring considerations, and release checklists.
Use enterprise-authorized AI-assisted development tools to accelerate delivery, validating outputs through review, testing, and secure coding practices.
Mentor engineers through code reviews, pairing, and practical feedback; strengthen agile practices and engineering workflows.