Software Engineer III – ServiceNow

JPMorgan Chase & Co. • Plano, TX

4d

About The Position

As a Software Engineer III at JPMorganChase within Infrastructure Platforms – Digital Workflows, you serve as a seasoned member of an agile team designing and delivering trusted technology products securely, reliably, and at scale. You deliver end-to-end ServiceNow capabilities supporting critical client services and work with product and engineering stakeholders to design, build, test, and operate resilient solutions. The role also includes mentoring peers and improving team delivery practices.

Requirements

• Formal training or certification in software engineering concepts and at least 3 years of applied experience.
• Hands-on experience implementing solutions on the ServiceNow platform.
• Strong JavaScript proficiency.
• Practical experience with Angular/AngularJS patterns relevant to ServiceNow UI development.
• Ability to design and build self-contained, reusable, and testable modules or components.
• Working knowledge of ServiceNow development constructs and lifecycle, including scripting, configuration-versus-customization decisions, and upgrade considerations.
• Experience across the software development lifecycle—planning, building, testing, releasing, and operating—in an agile environment.
• Solid understanding of application, data, and infrastructure architecture and cross-system design patterns.
• Experience building or supporting integrations using APIs such as REST/SOAP, including related authentication and error-handling patterns.
• Hands-on experience with enterprise-authorized AI-assisted development tools in a work environment, and ability to validate outputs for correctness, performance, and security.
• Understanding of responsible AI use, including data sensitivity, secure handling of inputs and outputs, and resiliency/security expectations.
• Strong communication and teamwork skills.

Nice To Haves

• ServiceNow certifications such as CSA, CAD, CIS–ITSM, or additional certifications in areas such as ITOM, CMDB, SecOps, or Performance Analytics.
• Experience building and operating integrations at scale, including webhooks and event-driven patterns.
• Familiarity with CI/CD and release management for platform-based delivery.
• Experience with automated testing strategies and test tooling in enterprise environments.
• Experience with observability, performance tuning, and production-readiness practices.
• Exposure to cloud platforms and modern infrastructure practices, including AWS/Azure concepts and SRE principles.
• Experience delivering in large, regulated, or security-sensitive environments with strong controls and change rigor.

Responsibilities

• Design scalable ServiceNow solutions aligned with firmwide frameworks, engineering standards, and platform best practices.
• Develop high-quality, maintainable solutions using ServiceNow development patterns, including JavaScript and Angular/AngularJS where applicable.
• Build modular, reusable components and configurations using upgrade-safe, maintainable patterns.
• Create and maintain automated tests and perform manual validation to support reliable releases.
• Deliver iterative enhancements using agile methods while balancing speed with operational excellence.
• Partner with product and business analysis teams to refine requirements, define scope, and contribute to estimates and delivery plans.
• Integrate ServiceNow with upstream and downstream systems using APIs, events, and scalable data patterns.
• Troubleshoot complex issues, perform root-cause analysis, and implement durable fixes.
• Contribute to operational readiness through runbooks, monitoring considerations, and release checklists.
• Use enterprise-authorized AI-assisted development tools to accelerate delivery, validating outputs through review, testing, and secure coding standards.
• Mentor engineers through code reviews, pairing, and practical feedback, and strengthen agile practices and engineering workflows.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed