Sr. ServiceNow Engineer

Aether Aerospace•Hanscom AFB, MA

2d•$129,000•Hybrid

About The Position

Aether Aerospace is hiring a full-time, permanent ServiceNow Engineer to design, configure, develop, and support ServiceNow capabilities within the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) environment. The role supports the modernization of enterprise cloud services by delivering secure, scalable, user-focused solutions across IT Service Management (ITSM) and Customer Service Management (CSM). The engineer works with technical teams, stakeholders, and customers to translate business requirements into platform solutions; supports Agile and DevSecOps delivery practices; and ensures ServiceNow capabilities are tested and securely implemented. The position is hybrid, with Hanscom AFB, Massachusetts, or Huntsville, Alabama, preferred. The start date is immediate. The proposed salary is up to $129,000; final compensation may depend on factors including contract labor categories and wage rates, experience, skills, location, education, and certifications.

Requirements

Active Secret clearance.
Bachelor’s degree with 8+ years of relevant experience, or a master’s degree with 6+ years of relevant experience.
Hands-on experience with ServiceNow development, configuration, or implementation.
Experience developing or configuring ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
Experience developing Service Catalog items, workflows, record producers, and/or order guides.
Experience with ServiceNow Flow Designer.
Experience with ServiceNow ITSM and/or CSM capabilities.
Experience configuring user roles, groups, and platform access controls.
Experience conducting unit testing and validating ServiceNow changes before production deployment.
Familiarity with Agile methodologies such as Scrum and/or Kanban.
Familiarity with DevSecOps principles and practices.
Strong technical documentation, communication, facilitation, and stakeholder engagement skills.
Ability to work effectively in a fast-paced, mission-driven environment.
DoD 8570 / 8140 IAT Level II certification.
At least one cloud certification.

Nice To Haves

Experience supporting U.S. Air Force Cloud One, Platform One, or another DoD cloud environment.
Experience with ServiceNow Customer Service Management (CSM).
Experience configuring ServiceNow Configurable Workspaces.
Experience developing Process Automation Designer workflows and Playbooks.
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM).
Experience working directly with government customers and mission stakeholders.

Responsibilities

Design, develop, maintain, and optimize ServiceNow Service Catalog items, record producers, and complex order guides.
Develop and maintain ServiceNow configurations, including Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
Build and maintain workflows and automation using ServiceNow Flow Designer.
Configure and support Process Automation Designer (PAD) workflows and CSM Playbooks.
Configure and customize ServiceNow Configurable Workspaces for ITSM agents and CSM customer service representatives.
Manage user roles, groups, permissions, and Access Control Lists (ACLs) to ensure appropriate platform and data access.
Configure and maintain forms, views, fields, notifications, and other ServiceNow platform components.
Develop reports, interactive dashboards, and scheduled reporting capabilities to support operational visibility and decision-making.
Perform unit testing and validate ServiceNow changes in lower environments before production deployment.
Participate in peer reviews and collaborate with cross-functional technical teams to maintain development and configuration standards.
Develop and maintain technical documentation for ServiceNow configurations, workflows, and platform changes.
Engage with customers and stakeholders to understand requirements, troubleshoot issues, and deliver effective platform solutions.
Support Agile methodologies, including Scrum and/or Kanban, and work within a DevSecOps delivery environment.
Work and record 100% of planned hours.
Identify and forward to leadership opportunities that could lead to growth within the work area.
Participate in growth efforts as requested.
Ensure contractual deliverables are met or exceeded to the customer's satisfaction.
Complete a personal PDP and attend company meetings with the camera on.
Build productive and positive professional relationships with clients within the program.
Execute assigned contract requirements in accordance with the contract-specific LCAT and requirements.
Perform other related duties as assigned.