Technical Consultant, ServiceNow

Ahead

1d

About The Position

As a Technical Consultant, ServiceNow at AHEAD, you will design, configure, develop, and implement ServiceNow solutions aligned with business requirements and platform best practices. The role is primarily hands-on and delivery-focused. You will work with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to build scalable, supportable, high-quality solutions. The ideal candidate has strong experience in at least one primary ServiceNow product area, along with solid platform development skills and a focus on code quality, maintainability, and delivery excellence.

A successful consultant in this role independently delivers assigned technical work, contributes to solution quality, collaborates with the wider delivery team, and brings depth in at least one primary ServiceNow product area.

Requirements

• 3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.
• Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, integrations, or similar modules.
• Solid experience in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.
• Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.
• Strong troubleshooting and problem-solving skills in a dynamic project environment.
• Good understanding of software development lifecycle principles and structured delivery methods.
• Ability to work independently on assigned tasks while collaborating effectively as part of a project team.
• Strong written and verbal communication skills.

Nice To Haves

• Experience building or supporting Service Portal, Workspace, UI Builder, or related user interface components.
• ServiceNow certifications such as CSA, CAD, or CIS; demonstrated hands-on capability is valued most.
• Strong ownership of assigned work and accountability for quality delivery.
• Ability to understand business needs and convert them into practical technical solutions.
• Strong attention to documentation, testing, and delivery discipline.
• Willingness to learn new ServiceNow modules and platform capabilities over time.
• Professional, collaborative, and delivery-focused approach.

Responsibilities

• Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.
• Design and implement solutions in a primary ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, integrations, or related modules.
• Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations as needed.
• Develop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods.
• Translate approved requirements into scalable, supportable, and maintainable technical solutions.
• Troubleshoot issues, analyze root causes, and implement sustainable fixes.
• Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality.
• Collaborate with stakeholders and project teams to clarify requirements and support delivery.
• Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early.
• Maintain technical documentation and stay current with ServiceNow platform capabilities.

Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
• Paid time off and company holidays, along with additional leave benefits as per policy.
• Flexible work arrangements supporting work-life balance.
• Learning and development opportunities to support continuous growth and upskilling.
• Employee wellness initiatives and programs focused on physical and mental well-being.
• Retirement and statutory benefits in line with India regulations.
• Inclusive and people-first culture with a strong focus on collaboration and ownership.
• Training and development, including cross-department training and sponsored certifications and credentials for continued learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed