ServiceNow Technical Analyst

Hajoca Corporation•Whitemarsh Township, PA

5d•Hybrid

About The Position

Hajoca Corporation is hiring a ServiceNow Technical Analyst for its IT Support and Operations team at the National Support Center in Lafayette Hill, Pennsylvania. This is a hybrid role requiring three days in the office, with a remote work option available if needed. The analyst is the hands-on builder for Hajoca’s ServiceNow platform, translating business requirements into production functionality. The work includes scripting, Flow Designer, form and workspace configuration, catalog development, integrations, platform upgrades, release management, troubleshooting, and documentation. The role has no direct reports. The analyst works daily with the platform lead, platform analyst, and partner-company developers. They establish and uphold technical standards, review partner development work, guide junior colleagues, and explain technical trade-offs to stakeholders. They will also learn and work with emerging ServiceNow AI capabilities, including ServiceNow Otto (Now Assist) and EmployeeWorks/Moveworks. Hajoca is a privately held wholesale distributor with more than 400 locations nationwide. The company describes its culture as based on service, integrity, reliability, and trusted relationships. Its compensation package includes a Profit-Sharing Program, and it offers a range of benefits to eligible full-time and part-time team members.

Requirements

Bachelor’s degree, or equivalent education, training, or work experience.
At least 5 years of hands-on ServiceNow experience as a developer or technical analyst.
Advanced JavaScript and ServiceNow scripting skills, including business rules, client scripts, script includes, and UI actions.
Hands-on experience building flows, subflows, and custom actions in Flow Designer.
Experience designing forms and configuring UI policies, field behavior, and views.
Experience configuring workspaces in UI Builder and building catalog items in Catalog Builder.
Proven experience designing, building, and supporting integrations through REST or SOAP APIs, import sets, or IntegrationHub, including authentication, error handling, and monitoring.
Hands-on experience managing ServiceNow upgrades, including family releases, patches, upgrade readiness, skipped-change review, conflict resolution, and update sets across multi-instance environments.
Experience establishing and enforcing platform governance, development standards, promotion criteria, and review of other developers’ work, including partner-company developers.
Hands-on experience with ITSM, CMDB, and ITOM.
Strong troubleshooting skills and ability to find root causes in complex problems.
Strong written and verbal communication skills and ability to influence without direct authority.
Willingness to learn new ServiceNow AI technologies, including ServiceNow Otto (Now Assist) and EmployeeWorks/Moveworks.

Nice To Haves

ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist.
Experience building scoped applications and reusable components.
Experience with Service Operations Workspace and Employee Center.
Experience with Now Assist, Virtual Agent, or other ServiceNow AI capabilities.
Experience with Core Business Suite modules, including Workplace and Delivery Services, Finance and Supply Chain, HR Service Delivery, Legal, Health and Safety, and Sourcing and Procurement Operations.
Experience working alongside partner-company development teams.
Experience with Agile delivery and JIRA.
Experience in a large, multi-site organization supporting a broad internal customer base.

Responsibilities

Write and maintain server-side and client-side scripts, including business rules, client scripts, script includes, UI actions, UI policies, and scheduled jobs.
Build flows, subflows, and reusable custom actions in Flow Designer.
Design and build forms, including layouts, sections, views, related lists, field behavior, and form-level logic.
Configure ServiceNow workspaces in UI Builder, including pages, components, data resources, and actions.
Create and maintain catalog items in Catalog Builder, including variables, variable sets, record producers, and fulfillment flows.
Configure notifications, assignment rules, SLAs, roles, and access controls.
Build scoped applications and custom tables when built-in platform options are insufficient.
Test work, deploy it through update sets, and document changes.
Receive and work platform incidents escalated by the platform lead or platform analyst; debug difficult defects using logs, the script debugger, and flow execution details.
Build and maintain integrations between ServiceNow and other Hajoca systems using REST and SOAP APIs, IntegrationHub spokes, import sets, and transform maps, using a MID Server where needed.
Write integration scripts, flows, and mappings with error handling, logging, and retry behavior.
Troubleshoot failed integrations by identifying root causes involving authentication, payloads, mappings, or scheduling.
Support identity and collaboration integrations such as Microsoft Entra single sign-on and Microsoft Teams.
Run data loads, migrations, and bulk updates with validation and rollback plans, and maintain clean reference, user, and CMDB data.
Plan and carry out ServiceNow family-release upgrades and patches from sub-production through go-live.
Review skipped changes, upgrade conflicts, and customization impact, and resolve issues caused by upgrades.
Package work in update sets, preview and promote it across instances, and document manual steps and post-deployment verification.
Manage environments, including cloning, plugins, store apps, and technical debt.
Work with the platform lead in JIRA to estimate, sequence, and deliver technical work.
Establish and maintain development standards, including naming conventions, scripting practices, and promotion criteria.
Review partner-company developers’ work against standards and provide specific corrective feedback.
Keep standards, design notes, and knowledge articles current.
Train and guide junior developers, analysts, and administrators, and explain technical trade-offs to stakeholders.
Learn and work with ServiceNow AI capabilities, including ServiceNow Otto (Now Assist) and EmployeeWorks/Moveworks.
Configure AI capabilities alongside the flows, forms, and catalog content they depend on.
Test AI-driven experiences and recommend adjustments based on their performance.
Complete required safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Profit-Sharing Program providing team members an opportunity to earn a direct share of annual profits.
Competitive starting wage and generous compensation package.
Medical, dental, vision, and prescription coverage for eligible full-time team members.
Accident, Hospital Indemnity, and critical care coverage for eligible full-time team members.
Life insurance and Long Term Disability for eligible full-time team members.
Pre-tax accounts for healthcare, dependent care, and commuter benefits for eligible full-time team members.
Paid vacation, holidays, and sick time for eligible full-time team members; sick time is also offered to part-time team members as required by state law.
Paid pregnancy and parental leave for eligible full-time team members.
Paid day of community service for eligible full-time team members.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth for full-time and part-time team members.
Company wellness program for full-time and part-time team members.
Employee discounts for full-time and part-time team members.
College tuition benefits for full-time and part-time team members.