ServiceNow HR Managed Services Technical Consultant
About The Position
Stridepath Consulting is seeking a customer-facing, delivery-focused Managed Services Technical Consultant to connect client needs with ServiceNow platform capabilities. The consultant serves as the primary Stridepath contact for assigned accounts and delivers work across ServiceNow Employee Workflows, including HR Service Delivery (HRSD). The role combines technical delivery with business process consulting and requires the ability to own deliverables, communicate with clients, and build expertise in ServiceNow HR solutions. The consultant configures, develops, tests, and deploys ServiceNow applications; contributes to Agile delivery activities; and supports solution design, implementation, testing, and cutover. They work directly with clients to understand HR processes, demonstrate relevant platform capabilities, and develop solutions that address business needs. The role also includes account communication and task management, risk and decision documentation, user acceptance testing support, knowledge transfer, mentoring, and contributions to internal practice improvements. Stridepath describes its team values as T.H.I.S.: Team First, Humble, Innovative, and Service-Oriented. The company offers health benefits, a 401(k) contribution, vacation and volunteer benefits, a collaborative and agile working environment, experienced colleagues, and a continuous learning culture.
Requirements
- At least 2 years of hands-on ServiceNow experience, with a strong foundation in HRSD or Employee Workflows.
- Ability to independently own technical deliverables and seek input appropriately.
- Comfort presenting to and working directly with technical and business stakeholders.
- Foundational understanding of ServiceNow capabilities and ITSM concepts.
- Familiarity with Agile methodologies and the software development lifecycle.
- Strong written and verbal communication skills.
- Self-directed learning habits.
Nice To Haves
- Experience in a managed services or AMS delivery model.
- Exposure to HR business processes, employee service delivery, or workforce management.
- Familiarity with process design tools such as Lucid or Visio.
- Background in project coordination or light project-management duties.
- Understanding of ServiceNow integrations or platform APIs.
- ITIL Foundations certification; it is preferred but not required.
Responsibilities
- Configure, develop, test, and deploy ServiceNow applications for Managed Services engagements with minimal supervision.
- Write clean, testable code and consistently document work.
- Lead or support story grooming, estimation, and sprint ceremonies for assigned work.
- Participate in code promotion and cutover planning.
- Develop implementation plans for solution components in ServiceNow update sets.
- Apply ServiceNow features, including Portal, Integrations, and AI Search, as relevant to client environments.
- Complete peer review testing and provide clear test steps for handoff.
- Lead or support discovery and design workshops, connecting technical execution with client business needs.
- Demonstrate how ServiceNow HRSD and Employee Workflow applications can address client processes.
- Drive HR process definition, re-engineering, gap analysis, and solution design from process and technology perspectives.
- Author thorough user stories and cases to support technical configuration.
- Develop and maintain design workbooks, process documentation, test scripts, use cases, and flow diagrams as needed.
- Provide client stakeholders with options-based guidance and explain the reasoning behind options.
- Serve as a primary point of contact for assigned accounts and communicate proactively and clearly.
- Manage a personal task queue and track progress using Managed Services toolsets.
- Document risks, actions, issues, and key decisions to support project health.
- Lead customer knowledge-transfer sessions for assigned projects and deliverables.
- Guide and facilitate UAT activities as defined in the statement of work.
- Identify and raise risks related to design or configuration decisions.
- Mentor associate-level team members and share knowledge.
- Contribute to internal process-improvement initiatives and tooling.
- Actively participate in stand-ups, retrospectives, and sprint activities.
- Seek integration learning opportunities and share new platform knowledge with the team.
Benefits
- Competitive health benefits.
- 401(k) with a 4% contribution.
- Vacation and volunteer benefits.
- Collaborative and agile working environment.
- World-class co-workers with extensive ServiceNow experience.
- Continuous learning culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
