ServiceNow HR Experience Design Consultant
About The Position
Stridepath Consulting is seeking an Experience Design Consultant to design and deliver employee experiences across the ServiceNow platform, primarily within HRSD, with possible expansion into Core Business Services. The consultant will shape the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations and advise clients on content strategy, branding, and human-centered design. The role combines design thinking, ServiceNow platform expertise, workshop leadership, and customer enablement. The consultant will define user journeys, structure content, optimize navigation, guide customers through project lifecycles, and support implementation teams by translating requirements into user stories and acceptance criteria. The position is remote in the USA and requires up to 15% annual travel.
Requirements
- At least 5 years of experience designing or configuring portals within ServiceNow, such as Employee Center, Employee Center Pro, or Service Portal.
- At least 2 years of experience managing knowledge bases, content strategy, or process documentation.
- Willingness and ability to complete background checks and drug testing for work on Federal, State, and Local agency projects.
- Ability to translate client requirements into clear acceptance criteria.
- Excellent written and verbal communication skills.
- Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders.
- Problem-solving skills to determine solutions to user interface challenges.
- Strong organization and exceptional attention to detail.
- Ability to work in a fast-paced, dynamic design process under minimal supervision.
- Familiarity with design and prototyping tools such as Figma or Adobe XD.
- Understanding of accessibility standards and inclusive design principles.
- Experience conducting or evaluating user research or usability testing.
Responsibilities
- Develop and lead discovery and design workshops, identify and document requirements, and guide customers throughout the project lifecycle.
- Facilitate discussions about design alternatives, tradeoffs, and risks.
- Identify implementation and process-design considerations that deliver the customer's desired employee experience while minimizing technical debt.
- Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and catalog-item submission from AI chat interfaces.
- Lead ServiceNow Portal project initiation activities, including developing or completing pre-work questionnaires, workshop agendas, and client educational content.
- Translate requirements into user stories with clear acceptance criteria, and test and validate feature development in support of the configuration team.
- Deliver “Art of the Possible” Employee Center Portal demonstrations for project initiation and/or pre-sales efforts.
- Interpret and apply client brand guidelines to create a consistent end-user experience.
- Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles.
- Mentor team members on design thinking, UX fundamentals, and design principles.
- Support the Design Team Director with internal initiatives to improve skills, tools, and processes.
Benefits
- Competitive health benefits.
- 401(k) with a 4% contribution.
- Home office and fitness reimbursement.
- Vacation and volunteer time.
- World-class co-workers with extensive ServiceNow experience.
- Continuous learning culture.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
