Managed Services Consultant

Bertelsmann-Jobs • Morrisville, NC

5h • Hybrid

About The Position

The Managed Services Consultant manages one or more recurring or one-time services in the Professional Services Managed Services portfolio. The role oversees onboarding for new and existing customers and manages day-to-day operations and processes for assigned services. It also supports service delivery through customer-facing project management, technical assistance, training, relationship management, and collaboration with internal teams.

Requirements

• Bachelor’s degree.
• At least 1 year in a service delivery environment managing customer-facing projects or services.
• At least 1 year implementing SaaS-based products and solutions and delivering training.
• Experience with project management tools, methodologies, and software.
• Ability to manage and nurture client relationships to achieve mutual success.
• Ability to understand client needs and challenges, assess solution fit, and build a foundation for successful engagements and long-term relationships.
• Ability to connect and manage interactions between software systems, applications, or services through APIs.
• Ability and willingness to take independent action, behave proactively, and drive progress without explicit direction.
• Ability to work effectively and harmoniously with others toward shared goals, using communication and cooperation skills to foster an inclusive and productive work environment.
• Ability to implement, integrate, and optimize artificial intelligence technologies within business processes.

Nice To Haves

• Experience in a healthcare setting or onboarding healthcare customers.
• Technical knowledge of common application integrations, including text files, SSO, and API/Web Services.

Responsibilities

• Manage customer onboarding to ensure customers are thoroughly and properly set up on Relias solutions.
• Develop project plans that identify scope, milestones, dependencies, timelines, and contingency plans.
• Use project management tools and practices to support on-time delivery, communication, and collaboration with internal and external stakeholders.
• Identify and manage risks and issues, working with internal teams on mitigation.
• Lead customer workshops and training sessions.
• Provide customer status reports and keep projects on schedule, within scope, and within budget.
• Develop positive customer relationships and build rapport.
• Use current and best-practice implementation documentation and toolkits.
• Keep the project management database up to date and ensure time is logged and project notes are complete.
• Manage day-to-day delivery of assigned services to new and existing customers.
• Provide technical support to customers throughout engagements.
• Conduct platform training sessions in various settings for internal and external customers as required.
• Collaborate with Client Success, when applicable, on ongoing customer relationship management related to managed services.
• Maintain in-depth knowledge of Relias solutions and platforms.
• Assist with developing and maintaining process documentation for managed services processes.
• Assist with updating the department SharePoint site.
• Act as a liaison to other departments as assigned.
• Perform other duties as assigned.

Benefits

• Flexible hybrid work environment.
• Opportunities to work with teams regularly for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level