Technology Consultant - Managed IT Services

Dean Dorton•Lexington, KY

About The Position

The Technology Consultant serves as the primary technology advisor and technical leader for a dedicated client environment. The role combines advanced technical expertise, strategic consulting, project leadership, and relationship management to align the client’s technology infrastructure with organizational goals. The consultant works with client leadership and end users, oversees day-to-day technology operations, mentors client IT staff, and leads technology initiatives from planning through execution. The role also provides technical direction and coaching to assigned team members, coordinates their work, and helps ensure deadlines and service expectations are met. Success requires strong communication, professionalism, technical leadership, sound judgment, and the ability to build trusted relationships across all levels of an organization.

Requirements

Bachelor’s degree in Information Technology or a related field.
At least 5 years of experience in IT infrastructure, systems administration, technical consulting, or technology leadership roles.
Expertise in at least four core areas: Active Directory administration; virtualization platforms such as VMware, Hyper-V, or Nutanix; Windows Server; Windows OS troubleshooting and support; backup and recovery solutions such as Veeam Backup & Replication; multifactor authentication and identity management; routing and switching such as Cisco or Meraki; endpoint security and web filtering; Microsoft 365 and Microsoft Entra ID; Azure IaaS and cloud infrastructure management; or RMM and remote access platforms.
Strong communication, organization, and client service skills.
Ability to provide technical leadership, troubleshoot complex issues, coordinate work, and manage multiple priorities.
Ability to communicate technical information clearly and professionally and build relationships with clients and colleagues.

Nice To Haves

Advanced certifications in two or more core technology areas.

Responsibilities

Serve as the primary technology consultant and trusted advisor for a dedicated client environment.
Partner with client leadership and staff to manage and optimize servers, networks, cloud platforms, and end-user systems.
Lead technology projects and strategic initiatives, coordinating priorities, resources, timelines, and execution.
Act as the primary escalation point for complex technical issues and provide advanced troubleshooting and solution-design expertise.
Develop and implement technology strategies to improve client performance and security.
Collaborate with internal teams to ensure compliance with client agreements, standards, and best practices.
Plan, recommend, and implement infrastructure improvements and system upgrades tailored to client needs.
Provide technical direction to assigned team members and coordinate technical work, responsibilities, priorities, and deadlines.
Manage concurrent projects and prioritize workload to deliver client service and results.
Stay current with evolving technologies and recommend relevant innovations to clients.
Build trusted relationships with client leadership, stakeholders, and end users, and translate complex technical information into clear recommendations.
Provide day-to-day guidance, coaching, and support to team members; delegate work, monitor progress, provide constructive feedback, and raise performance, workload, or development concerns to Technology Services leadership.
Mentor junior team members and contribute to a collaborative, high-performing work environment.
Contribute to process improvement and innovation within the Technology Consulting practice.
Support development of Dean Dorton and client IT team members through training, coaching, mentoring, and knowledge sharing.
Assist Technology Services leadership with workload planning, resource coordination, and identification of development needs; provide input on team member performance and development.
Support business development through client relationship building, proposals, and pre-sales collaboration.
Participate in firm training, certifications, and professional development; represent Dean Dorton at industry events and networking opportunities.
Promote continuous learning, inclusion, accountability, and technical excellence, and uphold the firm’s values and service standards.