Service Dispatcher - Managed IT Services

Integrated Technologies, Inc.•High Point, NC

7h•$48,000 - $56,000

About The Position

Integrated Technologies is hiring a Service Dispatcher for its managed IT services business in High Point. The dispatcher is the first voice clients hear and helps keep technicians’ days on track while supporting roughly 70 managed clients across the Piedmont Triad. The company provides IT management, cybersecurity, backup and disaster recovery, and Microsoft 365 support. Client support is handled locally, and technicians go onsite when needed. This role handles incoming client calls, documents and categorizes service issues, assigns tickets to technicians, and manages daily and weekly schedules for onsite and remote work. The dispatcher coordinates appointments and schedule changes with clients, follows up on open tickets, and escalates urgent or widespread issues to the service team. The schedule is Monday through Friday, 8:00 AM–5:00 PM.

Requirements

Dispatch experience at a managed service provider (MSP) or a local service business such as HVAC, plumbing, electrical, or pest control.
Experience scheduling field technicians across multiple jobs per day.
Experience handling steady call volume while keeping tickets and schedules up to date.
Comfort explaining schedule changes to clients and resetting expectations when a visit moves.
Working knowledge of ticketing, CRM, or scheduling software.
Basic computer skills, including email, calendars, and spreadsheets.

Nice To Haves

Familiarity with the Triad area.

Responsibilities

Answer incoming client calls and capture the issue, urgency, and contact details during the first call.
Create and categorize service tickets in the ticketing system so technicians have the information they need before starting work.
Assign tickets to the appropriate technician based on skill set, workload, and location.
Build and manage daily and weekly schedules for onsite and remote work.
Call and email clients to schedule appointments, confirm visits, and reschedule when plans change.
Follow up on open tickets to ensure each has an owner or next step.
Escalate urgent issues when a client is down or a problem affects multiple users.