IT Support Engineer II – Managed Services

ITPartners+ • Kenosha, WI

3d • Hybrid

About The Position

ITPartners+ is seeking an IT Support Engineer II, internally titled Service Delivery Engineer II, to provide front-line technical support to current and potential partners. Working with a team of engineers, the role involves troubleshooting technical issues and helping deliver prompt, professional, and positive partner experiences. The position is based in the Kenosha area and follows a hybrid schedule of four days onsite and one day remote each week. Onsite work includes partner support, hardware setup and installations, deployments, and other technical needs as required.

ITPartners+ is a growing IT Managed Services Provider. Its stated core values are Do Great Work, Make It Fun, and Think Big, and its mission is to positively impact people by building and nurturing its team and partners and giving back to the community. Duties and responsibilities may change, or new ones may be assigned, at any time.

Requirements

• At least 3 years of experience in a Managed Services Provider (MSP) environment.
• One or more current Microsoft certifications: AZ-104, MD-102, MS-102, or equivalent.
• CompTIA Security+, Network+, CCNA, or other relevant infrastructure certifications.
• Experience supporting Microsoft 365, Azure, endpoint management, cybersecurity solutions, and SMB technology environments.
• Experience with RMM, PSA, Datto, Kaseya, ConnectWise, and documentation platforms commonly used in managed services.
• Excellent written and spoken communication skills.
• Composure, professionalism, and empathy when supporting users through challenging situations.
• Current driver’s license and access to a vehicle for scheduled and emergency onsite appointments.

Responsibilities

• Provide basic to mid-level IT technical support to partners onsite and remotely.
• Set up hardware for installation and perform onsite deployments.
• Engineer long-term solutions.
• Monitor ticket progress and key partner support metrics.
• Thoroughly document issues and resolutions and communicate with the team.
• Provide best practices in areas of expertise and take ownership and responsibility for at least one area.
• Work with vendors to resolve partner issues.
• Adapt to changing and varied workflows.
• Use knowledge and expertise to continually improve processes and partner support.

Benefits

• 99% fully paid healthcare coverage for the employee.
• Family health premiums subsidized.
• Optional subsidized dental and vision insurance.
• Life insurance and AD&D.
• Maternity and paternity leave, including foster and adoption.
• Unlimited paid time off.
• 401(k) with company matching and profit-sharing opportunities (PShares).
• A focus on personal growth.
• A fun work environment with bonuses and company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed