Managed Services Support Administrator

Cook & Boardman Group • Dover, DE

5d • Onsite

About The Position

The Managed Services Administrator provides technical support and remote administration for managed and hosted access control systems serving commercial, multifamily residential, hotel, educational, government, detention, and similar facilities, including new construction and renovations. The position is a key resource for customers, field technicians, internal teams, and third-party integrators, managing access control systems, troubleshooting issues remotely, and providing subject matter expertise. The role has primary responsibility for hosted and managed access accounts and is office-based. Overtime or weekend work may be needed to support nationwide and international customers.

The position operates in both a professional office and a warehouse environment. Occasional travel to project sites may be required. The role uses standard office equipment and may involve proximity to forklifts and other heavy machinery, use of tools and hardware, frequent heavy lifting, and exposure to variable weather, including extreme heat and cold.

The employee is regularly required to talk, hear, and see; frequently stand, walk, handle or feel objects, and reach with hands and arms; frequently lift items weighing 5–25 pounds; and occasionally lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar.
• Experience configuring access control and surveillance systems.
• High school diploma or equivalent.
• Computer skills, including an understanding of networks and topology.
• Excellent interpersonal skills, including written and verbal communication with internal and external parties.
• Desire to learn the industry served by CBX Solutions.
• Willingness and ability to work a flexible schedule as required to meet customer needs, potentially including nights, weekends, and overnight work.
• Professional and neat presentation.
• Organization, attention to detail, and multitasking skills.
• Ability to perform the described physical demands, with reasonable accommodations as applicable.

Responsibilities

• Provide customer support and remote administration for managed and hosted access control systems.
• Provide remote support to field technicians during commissioning and service.
• Review system implementation with customers and ensure compliance with customer requirements.
• Communicate issues with Installation and/or Service teams as necessary.
• Complete work orders and accurately record time and materials used.
• Administer Acre Feenics access control software for hosted and managed access control customers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED