Managed Services Engineer II, Data Services

Segra•Charlottesville, VA

3d•$64,050 - $80,115•Hybrid

About The Position

Segra is seeking a full-time Managed Services Engineer II, Data Services. This role applies systems analysis techniques, network design methodology, and engineering judgment to architect, configure, deploy, and maintain Segra’s managed data-services platform. The engineer analyzes customer requirements and translates them into technical specifications for layer 2/layer 3 solutions, develops and tests automation scripts for device provisioning and configuration management, and designs IP addressing schemes for complex multi-site environments. The role requires independent judgment to evaluate network topologies, diagnose service-affecting conditions, and recommend design modifications. The engineer collaborates with internal engineering teams and external customers across enterprise, government, and carrier segments. The schedule is first shift, with a rotating on-call obligation. This is a hybrid position requiring at least three days per week in a Segra office, with flexibility to work remotely two days each week.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a closely related field, or an equivalent combination of education and progressive technical experience.
At least 5 years of progressive experience in systems analysis, network design, or software/script development within telecommunications or information technology environments.
Demonstrated application of systems analysis techniques to data managed-services design and deployment.
Experience designing, developing, testing, and documenting configuration specifications for data managed-services solutions.
Experience analyzing customer requirements and translating them into technical specifications in collaboration with customers and vendors.
Ability to systematically diagnose and resolve complex technical issues and document them thoroughly in ticketing and configuration-management platforms.
Understanding of layer 2 and layer 3 circuit operation, including VPLS, VPRN, and DIA/IES services with Border Gateway Protocol.
Ability to provision and troubleshoot Meraki MX and MS devices, Arista Velocloud, Fortinet equipment, and Adtran routers and switches.
Strong interpersonal communication skills.

Nice To Haves

CCNA or comparable industry certification.

Responsibilities

Architect, configure, deploy, and maintain Segra’s managed data-services platform.
Analyze customer requirements and translate them into technical specifications for layer 2/layer 3 solutions.
Develop and test automation scripts for device provisioning and configuration management.
Design IP addressing schemes across complex multi-site environments.
Evaluate network topologies, diagnose service-affecting conditions, and recommend design modifications.
Design, develop, test, and document configuration specifications for data managed-services solutions.
Collaborate with customers and vendors to translate requirements into technical specifications.
Systematically diagnose and resolve complex technical issues, documenting work in ticketing and configuration-management platforms.
Provision and troubleshoot data equipment used in managed-services deployments.