Technology Consultant - Managed IT Services

Dean Dorton•Lexington, KY

About The Position

The Technology Services Senior Consultant serves as the primary technology advisor and technical leader for a dedicated client environment. The role combines advanced technical expertise, strategic consulting, project leadership, and relationship management to ensure that client technology infrastructure aligns with organizational goals. The Senior Consultant works closely with client leadership and end users, oversees day-to-day technology operations, mentors client IT staff, and drives technology initiatives from planning through execution. The position provides technology consulting and operational support across servers, networks, cloud platforms, and end-user systems. It leads projects and strategic initiatives, serves as an escalation point for complex issues, develops technology strategies, and recommends and implements infrastructure improvements. The role also coordinates and guides assigned team members, manages multiple concurrent priorities, and maintains trusted client relationships through clear communication and professional service. Outside client work, the role contributes to process improvement, team training and development, workload planning, business development, firm learning initiatives, and industry events. Dean Dorton describes its Infrastructure & Managed Services team as providing comprehensive technology support and infrastructure management to clients across diverse industries.

Requirements

Bachelor’s degree in Information Technology or a related field required.
At least 5 years of experience in IT infrastructure, systems administration, technical consulting, or technology leadership roles.
Expertise in at least four listed core technology areas: Active Directory administration; virtualization platforms such as VMware, Hyper-V, or Nutanix; Windows Server operating systems; Windows OS troubleshooting and support; backup and recovery solutions such as Veeam Backup & Replication; multi-factor authentication and identity management; routing and switching such as Cisco or Meraki; endpoint security and web filtering; Microsoft 365 and Microsoft Entra ID; Azure IaaS and cloud infrastructure management; or RMM and remote access platforms.
Strong communication, organization, and client service skills.
Ability to coordinate priorities and multiple deadlines, exercise sound judgment under pressure, and communicate technical information clearly.

Nice To Haves

Advanced certifications in two or more core technology areas.

Responsibilities

Serve as the primary technology consultant and trusted advisor for a dedicated client environment.
Partner with client leadership and internal staff to manage and optimize servers, networks, cloud platforms, and end-user systems.
Lead technology projects and strategic initiatives, coordinating priorities, resources, timelines, and execution.
Act as the primary escalation point for complex technical issues and provide advanced troubleshooting expertise.
Develop and implement technology strategies that enhance client performance and security.
Collaborate with internal teams to support compliance with client agreements, standards, and best practices.
Plan, recommend, and implement infrastructure improvements and system upgrades tailored to client needs.
Provide technical direction to assigned team members and coordinate work, priorities, responsibilities, and deadlines on client engagements and projects.
Manage multiple concurrent projects and coordinate workload to meet deadlines and service expectations.
Stay current with evolving technologies and recommend relevant innovations to clients.
Build trusted relationships with client leadership, stakeholders, and end users through exceptional service and communication.
Translate complex technical information into clear, client-focused recommendations and demonstrate professionalism, accountability, and sound problem-solving.
Guide, coach, support, and mentor assigned and junior team members; delegate work appropriately and monitor progress.
Provide timely constructive feedback and communicate performance, workload, or development concerns to Technology Services leadership.
Contribute to process improvement and innovation initiatives within the Technology Consulting practice.
Support development of Dean Dorton and client IT team members through technical training, coaching, mentoring, and knowledge sharing.
Assist Technology Services leadership with workload planning, resource coordination, and identification of development needs.
Provide input regarding team member performance and development based on direct observation and working relationships.
Support business development through client relationship building, proposals, and pre-sales collaboration.
Participate in firm training, certifications, and professional development initiatives; represent Dean Dorton at industry events, conferences, and networking opportunities.
Promote continuous learning, inclusion, accountability, technical excellence, teamwork, and exceptional service.