ServiceNow Developer IV

University of Central Florida•Orlando, FL

2d•Onsite

About The Position

University Operations at UCF is seeking a ServiceNow Developer IV to serve as the technical subject matter expert for the university's ServiceNow platform. The role is responsible for designing, developing, administering, supporting, and continuously improving enterprise service management solutions. It uses an AI-first and configuration-first approach, prioritizing low-code and no-code capabilities where feasible to deliver scalable, maintainable, and upgrade-safe solutions, while developing custom applications and integrations when business needs require advanced functionality. The position supports IT Service Management processes and Strategic Portfolio Management solutions; develops and maintains ServiceNow applications, workflows, integrations, and user experiences; supports CMDB and CSDM initiatives; and oversees platform performance, data, reporting, security, and adoption. The developer collaborates with stakeholders to understand requirements, translate business needs into secure and sustainable solutions, and provide technical guidance. The role is based primarily on-site at UCF and may involve driving to locations on and off campus for university business. A valid Class E driver's license is required. The anticipated salary range is $75,809 to $95,000, with the final salary based on qualifications, experience, and internal equity. Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are not available. UCF expects employees to reside in Florida when employment begins unless the posting explicitly states otherwise.

Requirements

Bachelor’s degree and 4 years of relevant experience; or a high school diploma or equivalent and 8 years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Valid Class E driver's license.
Must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are unavailable.
Must work on-site at UCF as the primary work location.
UCF expects employees to reside in Florida as of the employment start date unless the posting explicitly states otherwise.

Nice To Haves

Demonstrated ServiceNow application development experience, including Flow Designer, Next Experience, Workspaces, Service Portals, JavaScript, Glide APIs, REST APIs, HTML, and CSS.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant certifications.
Experience implementing and optimizing ITIL-based service management processes, including Incident, Request, Change, Problem, and Knowledge Management.
Experience using low-code/no-code development methodologies to deliver scalable, maintainable, upgrade-safe solutions while minimizing technical debt.
Knowledge of ServiceNow CMDB and CSDM, including service mapping, data governance, data quality, and service ownership practices.
Knowledge of AI-enabled platform capabilities, automation technologies, and emerging ServiceNow features that improve operational efficiency and user experience.
Experience in a complex higher education, public sector, or large enterprise environment supporting multiple business units and cross-functional stakeholders.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
Master’s degree.

Responsibilities

Design, implement, and support ITSM processes for Incident, Request, Change, Problem, and Knowledge Management, aligned with ITIL best practices.
Configure and enhance Strategic Portfolio Management solutions supporting demand, project, portfolio, and resource management.
Drive continuous improvement through process optimization, automation, operational efficiency, and improved user experience.
Design, develop, configure, and maintain ServiceNow applications, workflows, forms, portals, workspaces, and user experiences.
Use ServiceNow platform capabilities such as Flow Designer, Next Experience, JavaScript, Glide APIs, HTML, and CSS.
Prioritize native low-code and no-code functionality and develop custom solutions when business requirements exceed standard platform capabilities.
Design, develop, and maintain integrations using REST APIs, IntegrationHub, web services, ETL processes, and legacy integration methods.
Support CMDB and CSDM initiatives through service modeling, data governance, and data quality management.
Ensure the integrity, reliability, and usability of platform data and service relationships.
Monitor platform performance, availability, security, and user adoption, and proactively identify opportunities for enhancement.
Develop and maintain reports, dashboards, metrics, and data analyses for operational and strategic objectives.
Create advanced queries and reporting solutions using GlideRecord and SQL-based tools.
Evaluate emerging ServiceNow capabilities, AI features, and automation technologies to improve service delivery and operational effectiveness.
Collaborate with stakeholders to gather, analyze, and document business, functional, and technical requirements.
Translate business needs into scalable, secure, and upgrade-safe ServiceNow solutions.
Provide technical guidance and recommendations to support strategic decision-making.
Drive to various locations on and off campus to conduct university business as needed.