ServiceNow Developer IV

University of Central Florida•Orlando, FL

4d•$75,809 - $95,000•Onsite

About The Position

University Operations at UCF is seeking a ServiceNow Developer IV to serve as the technical subject matter expert for the university’s ServiceNow platform. The role is responsible for designing, developing, administering, supporting, and continuously improving enterprise service management solutions. It uses an AI-first and configuration-first approach, prioritizing low-code and no-code capabilities when feasible to deliver scalable, maintainable, upgrade-safe solutions, while developing custom applications and integrations when business needs require advanced functionality. The position designs and supports IT Service Management processes and Strategic Portfolio Management solutions; develops and maintains platform applications, workflows, integrations, and reporting; supports CMDB and CSDM data governance; monitors platform performance, security, and adoption; and works with stakeholders to translate business needs into secure, scalable solutions. The role is based on-site at UCF, and on-site presence is an essential function. It may involve driving to locations on and off campus for university business and requires a valid Class E driver’s license. The minimum qualification is a bachelor’s degree and four years of relevant experience, or a high school diploma or equivalent and eight years of relevant work experience in lieu of a degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). The anticipated salary range is $75,809–$95,000; the final salary depends on qualifications, experience, and internal equity. This is a regular appointment with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are not available.

Requirements

Bachelor’s degree and four years of relevant experience; or high school diploma or equivalent and eight years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Valid Class E driver’s license.
Authorization to work for any U.S. employer; visa sponsorship and H-1B transfers are not available.
Ability to work on-site at UCF as the primary work location.

Nice To Haves

Experience with ServiceNow application development, including Flow Designer, Next Experience, Workspaces, Service Portals, JavaScript, Glide APIs, REST APIs, HTML, and CSS.
ServiceNow certifications such as CSA, CAD, CIS, or other relevant certifications.
Experience implementing and optimizing ITIL-based service management processes, including Incident, Request, Change, Problem, and Knowledge Management.
Experience using low-code/no-code methodologies to deliver scalable, maintainable, upgrade-safe solutions while minimizing technical debt.
Knowledge of ServiceNow CMDB and CSDM, including service mapping, data governance, data quality, and service ownership practices.
Knowledge of AI-enabled platform capabilities, automation technologies, and emerging ServiceNow features that enhance operational efficiency and user experience.
Experience in a complex higher education, public sector, or large enterprise environment supporting multiple business units and cross-functional stakeholders.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
Master’s degree preferred.

Responsibilities

Design, implement, and support ITSM processes—including Incident, Request, Change, Problem, and Knowledge Management—in alignment with ITIL best practices.
Configure and enhance SPM solutions for demand, project, portfolio, and resource management.
Drive continuous improvement in process optimization, automation, operational efficiency, and user experience.
Design, develop, configure, and maintain ServiceNow applications, workflows, forms, portals, workspaces, and user experiences.
Use platform capabilities such as Flow Designer, Next Experience, JavaScript, Glide APIs, HTML, and CSS to deliver solutions.
Prioritize native low-code and no-code functionality to reduce technical debt and support platform sustainability.
Develop custom solutions when business requirements extend beyond standard platform capabilities.
Design, develop, and maintain integrations using REST APIs, IntegrationHub, web services, ETL processes, and legacy integration methods.
Support CMDB and CSDM initiatives through service modeling, data governance, and data quality management.
Maintain the integrity, reliability, and usability of platform data and service relationships.
Monitor platform performance, availability, security, and user adoption, and proactively identify enhancement opportunities.
Develop and maintain reports, dashboards, metrics, and data analyses for operational and strategic objectives.
Create advanced queries and reporting solutions using GlideRecord and SQL-based tools.
Evaluate emerging ServiceNow capabilities, AI features, and automation technologies to improve service delivery and operational effectiveness.
Gather, analyze, and document business, functional, and technical requirements with stakeholders.
Translate business needs into scalable, secure, and upgrade-safe ServiceNow solutions.
Provide technical guidance and recommendations to support strategic decision-making.