Head Teller - Anchorage

Stock Yards Bank & Trust•Louisville, KY

19d•Onsite

About The Position

The Service Associate III (Head Teller) actively supervises tellers at a branch to help ensure customer banking transactions are completed promptly, sales opportunities are addressed, and customer interactions remain friendly and professional. The role supports the Bank’s mission, vision, and philosophy; follows organizational policies and procedures; and supports regulatory compliance. The position performs Service Associate II duties and helps lead and guide Service Associates on the teller line. It includes supervising daily teller activities, conducting branch-level cash audits, managing cash inventory and ATM balancing, contributing to hiring and staff development, and communicating procedural updates. The schedule varies by branch location, with Saturdays worked by rotation. The work takes place in an office and on the teller line. The posting describes prolonged standing and/or desk work, along with primarily sedentary office work and occasional movement and lifting.

Requirements

High school diploma or GED.
At least 6 months of teller experience.
Good written and verbal communication skills.
Proven decision-making ability.
Proven ability to supervise and work well with others.
Professional appearance and demeanor.
Dependability.

Responsibilities

Exemplify the Bank’s 212 commitment to service.
Perform all duties of a Service Associate II.
Use consultative selling by engaging customers and prospects to uncover needs and offer solutions.
Supervise Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas.
Perform branch-level audits of cash and cash-handling equipment.
Approve checks and deposits according to SYB check-cashing and hold-waiver policies.
Balance the ATM.
Order and ship money to maintain proper inventory, and fill coin and currency orders.
Participate in interviewing and hiring decisions.
Provide ongoing training and feedback, and give the Office Manager input on Service Associate performance reviews.
Participate in weekly team meetings.
Communicate procedural changes or updates to staff.
Support the Bank’s mission, vision, and philosophy; comply with organizational policies and procedures; and support regulatory compliance.