ServiceNow Developer Role

Empyrean•Houston, TX

1d•Remote

About The Position

As a key member of Empyrean’s Enterprise IT Team, the Senior ServiceNow Developer designs, develops, tests, implements, and maintains ServiceNow platform solutions. The role enhances and optimizes the company’s IT Service Management (ITSM) and business processes, and provides technical leadership within the ServiceNow Developer team. The developer collaborates with cross-functional teams, supports integrations with enterprise systems, implements and improves ITSM modules, and develops scalable applications, catalog offerings, workflows, and self-service tools. The role also contributes to testing, reporting, documentation, root cause analysis, platform reliability and performance, automation, and upgrade planning. The position requires the autonomy to manage complex workloads and the ability to guide junior developers and contribute to project scope and design.

Requirements

At least 5 years of experience in ServiceNow development or a related field.
Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.
Advanced expertise in ServiceNow modules and the ability to architect solutions spanning multiple modules and integrating with external systems.
Proficiency in JavaScript.
Analytical problem-solving skills within the ServiceNow ecosystem.
Strong collaboration and communication skills.
A proactive approach to issue resolution, prevention, and problem identification.
Ability to meet deadlines and manage multiple tasks efficiently.
Ability to manage complex workloads independently, self-organize, and report asynchronously.
Ability to provide and receive feedback and handle conflict within a team.
Bachelor’s degree preferred but not required; equivalent experience in computer science, engineering, or a related field may substitute. Equivalent combinations of education, experience, certificates, and training will also be considered.

Nice To Haves

Prior experience in benefit program administration.
Knowledge of Health and Welfare processes.

Responsibilities

Collaborate with cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.
Integrate and manage data flows between ServiceNow and other systems, ensuring consistency.
Implement new ITSM modules and functionalities in ServiceNow.
Enhance ServiceNow integrations with other enterprise systems.
Lead efforts to improve ServiceNow platform reliability and performance.
Contribute to the development of self-service tools for ServiceNow users.
Develop and maintain script-based rules, including assignment and approval rules, using Jelly for UI elements.
Test new applications and participate in system and integration testing.
Assist with report configuration and maintenance to support accurate, accessible reporting.
Design, build, test, and maintain scalable off-the-shelf applications and organization-specific patterns.
Optimize and enhance the ServiceNow environment, including catalog offerings and associated flows, using automation tools such as Flow Designer.
Contribute to scope and designs for issues, epics, and stories, and contribute to general documentation.
Complete root cause analysis on application support tickets and incidents.
Participate in team practice enhancements and public knowledge sharing.
Provide technical leadership within the ServiceNow Developer team, including guidance in complex technical scenarios and mentorship of junior developers.
Lead the design of custom catalog items and continual improvement of service catalog offerings.
Create innovative solutions that advance organizational maturity.
Lead project planning, define project guidelines, and contribute to project scope and design.
Identify and implement advanced automation opportunities to improve workflow efficiency.
Lead the ServiceNow upgrade cycle to support seamless transitions and adoption of new features.
Drive higher-level process improvements and influence automation strategies.
Perform other job-related duties as assigned.