ServiceNow Developer Role

Empyrean Benefit Solutions•Houston, TX

1d•Remote

About The Position

As a key member of Empyrean’s Enterprise IT Team, the Senior ServiceNow Developer designs, develops, tests, implements, and maintains solutions on the ServiceNow platform. The role supports the enhancement and optimization of Empyrean’s IT Service Management (ITSM) and business processes. It includes technical leadership, solution architecture, project planning, automation, platform improvements, and collaboration with cross-functional teams.

Requirements

At least 5 years of experience in ServiceNow development or a related field.
Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.
Advanced expertise in ServiceNow modules and the ability to architect solutions spanning multiple modules and integrating with external systems.
Proficiency in JavaScript.
Analytical and problem-solving skills within the ServiceNow ecosystem.
Strong collaboration and communication skills.
A proactive approach to resolving and preventing issues.
Ability to meet deadlines and manage multiple tasks efficiently.
Ability to contribute to scope and designs for issues, epics, and stories.
Ability to manage complex workloads independently and work with a high level of autonomy, including self-organizing and reporting asynchronously.
Ability to handle team conflict and provide and receive feedback.
Bachelor’s degree preferred but not required; equivalent experience in computer science, engineering, or a related field may substitute. Equivalent combinations of education, experience, certificates, and training will also be considered.

Nice To Haves

Prior experience in benefit program administration.
Knowledge of Health and Welfare processes.

Responsibilities

Collaborate with cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.
Integrate ServiceNow with other systems and manage data flows to ensure consistency.
Implement new ITSM modules and functionalities.
Enhance integrations between ServiceNow and enterprise systems.
Lead efforts to improve ServiceNow platform reliability and performance.
Contribute to developing self-service tools for ServiceNow users.
Develop and maintain script-based rules, including assignment and approval rules, using Jelly for UI elements.
Test new applications and participate in system and integration testing.
Assist with configuring and maintaining reports.
Design, build, test, and maintain scalable off-the-shelf applications and organization-specific patterns.
Optimize and enhance the ServiceNow environment, including catalog offerings and associated flows, using automation tools such as Flow Designer.
Perform other job-related duties as assigned.
Provide technical leadership to the ServiceNow Developer team in complex technical scenarios.
Lead the design of custom catalog items and continual improvement of service catalog offerings.
Create innovative solutions that advance organizational maturity.
Lead project planning, define project guidelines, and contribute to project scope and design.
Manage complex workloads independently and contribute to team efficiency.
Complete root cause analysis for application support tickets and incidents.
Contribute to documentation, team practice enhancements, and public knowledge sharing.
Identify problems proactively, take ownership of major initiatives, and provide or receive feedback constructively.
Lead ServiceNow upgrade-cycle management to support smooth transitions and adoption of new features.
Drive process improvements and influence automation strategies.