Senior ServiceNow Developer

Edgewater Federal Solutions • Albuquerque, NM

9d

About The Position

Edgewater Federal Solutions is seeking a Senior ServiceNow Developer to support a major national laboratory. The developer will collaborate with team members to investigate, plan, gather requirements, design, develop, test, document, analyze problems, and support software systems and applications. The position supports the design of reusable software tools and subsystems, and assists applications engineers and programmers in interpreting requirements and design specifications, coding, integrating, and testing components to meet project objectives. The role also involves analyzing business applications and specifications across areas such as finance, accounting, personnel, manpower, logistics, and contracts; translating detailed designs into software; testing, debugging, and refining products; preparing documentation; improving software efficiency; and providing technical direction to programmers.

The Senior ServiceNow Developer designs, develops, tests, and deploys custom applications and integrations on the ServiceNow platform, and implements and supports multiple ServiceNow modules. The role maintains and enhances existing applications, troubleshoots platform issues and workflows, documents technical solutions, ensures compliance with security policies and development best practices, and provides training and support to end-users and IT staff. The position may be performed remotely, with onsite travel as needed.

Requirements

• Bachelor of Science degree in a relevant discipline.
• At least 7 years of directly related experience demonstrating the knowledge, skills, and ability to perform the job duties.
• Ability to obtain and maintain a DOE Q Clearance.
• U.S. citizenship.
• Experience with Service Platform Configuration.
• Proven experience implementing and supporting multiple ServiceNow modules.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with ServiceNow integration techniques such as REST, SOAP, and MID Server.
• Familiarity with ITIL processes and their relationship to ServiceNow modules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Willingness to travel onsite as needed.

Nice To Haves

• ServiceNow certifications, such as Certified System Administrator or Certified Application Developer.

Responsibilities

• Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
• Implement and support ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
• Troubleshoot and resolve issues related to ServiceNow applications and workflows.
• Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
• Ensure compliance with security policies and application-development best practices.
• Provide training and support to end-users and other IT staff as needed.
• Stay current with ServiceNow platform updates, new features, and industry best practices.
• Collaborate on software-system planning, design, development, testing, documentation, and support.
• Analyze functional business applications and design specifications across areas including finance, accounting, personnel, manpower, logistics, and contracts.
• Translate detailed designs into software, then test, debug, and refine it.
• Provide technical direction to programmers to help meet project deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior