Senior ServiceNow Developer

Capgemini•,

45d•$120,000 - $150,000

About The Position

ITC Digital Solutions is seeking a mission-focused Senior ServiceNow Developer to support a federal customer. The role involves designing, developing, configuring, and implementing ServiceNow applications and enhancements that improve operational efficiency and service delivery. The developer collaborates with stakeholders, administrators, architects, and business teams to deliver scalable solutions that follow platform best practices and development standards. As a senior member of the technical delivery team, the developer supports multiple ServiceNow instances and customer domains, contributes to Agile/Scrum development, provides technical guidance, and translates business requirements into technical solutions. The role also supports deployments, platform troubleshooting, performance and reliability improvements, and compliance with security, governance, and federal requirements. It contributes to documentation, knowledge transfer, and continuous process improvement. The position requires a bachelor's degree in a related field or equivalent experience, at least five years of hands-on ServiceNow development experience, and demonstrated experience supporting federal government clients and programs. The candidate must be able to obtain a U.S. government security clearance. The base salary range is $120,000–$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, and a 401(k).

Requirements

Must be able to obtain a U.S. government security clearance.
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
At least 5 years of hands-on ServiceNow development experience.
Demonstrated experience supporting federal government clients and programs.
Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities.
Experience working in Agile/Scrum development environments.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to communicate effectively with technical and non-technical stakeholders.
Experience translating business requirements into technical designs and implemented solutions.
Valid U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

Deep knowledge of ServiceNow and its Service Catalog, Service Portal, Incident Management, Knowledge Management, Reporting, and Dashboards modules.
Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes.
Knowledge of ITIL best practices and service management frameworks.
Familiarity with PMP, PRINCE2, or related project management methodologies.
Experience supporting enterprise-scale ServiceNow environments.
Experience performing data analysis and data modeling, and working with large datasets.
Understanding of software development lifecycle (SDLC) principles and enterprise application support.
Experience with platform performance monitoring, optimization, and governance.
ServiceNow Certified Application Developer (CAD) certification.
Additional ServiceNow certifications.
ITIL Foundation Certification.

Responsibilities

Design, develop, configure, and implement ServiceNow applications, modules, and enhancements.
Work independently and collaboratively as a senior member of a technical delivery team.
Support multiple ServiceNow instances and domains for internal and external customers.
Participate in Agile/Scrum ceremonies and contribute to iterative development efforts.
Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices.
Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions.
Develop and maintain custom ServiceNow functionality, workflows, and integrations.
Create and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists (ACLs), Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows.
Support deployment and rollout activities for new applications and enhancements.
Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability.
Ensure solutions align with security, governance, and federal compliance requirements.
Contribute to documentation, knowledge transfer, and continuous process improvement initiatives.