Senior Manager, UX Design Marketing

We are seeking a Manager of UX Design to join our award-winning Creative Team at Constant Contact. In this role, you will be responsible for setting and owning the UX strategy, collaborating with product marketing and creative leadership, and leading the Marketing UX team. Additionally, you will facilitate the design process, conduct design reviews and testing, and communicate regularly with stakeholders. The ideal candidate will have 10+ years of relevant UX experience, including 2+ years of direct management and mentorship of UX designers, and a portfolio that demonstrates a track record of producing effective experiences.

Set and own UX strategy: Partner with Senior Creative Director to develop the strategic plans for the UX team — helping to connect the company’s brand identity with the desired user experience. This could entail building strategic UX artifacts like user journeys and personas.

Act as Player/Coach: Lead by example to collaborate with product marketing, product UX and creative leadership, bring a sense of urgency and vision, and translate briefs into creative direction that will lead to high-performing user-centered design solutions. Actively contribute problem-solving efforts through research, wireframing, prototyping and usability testing projects.

Lead the Marketing UX team: Mentor and coach direct reports by working closely to identify clear career paths, providing critical feedback, and establish growth plans through one-on-one sessions.

Identify budget needs: Work with cross-functional leaders to determine the resources necessary for the UX team to complete their work, for things like research and tooling.

Facilitate the design process: Set and maintain team workflows, evaluate what is and is not working, and document the design process.

Lead design reviews and testing: Own the partnership and collaboration with Site and Product teams for front-of-site UX design reviews and user testing/usability sessions to identify customer pain points and areas to improve.

Communicate with stakeholders: Build strong relationships by speaking regularly with other teams and leadership about progress, upcoming work, and any work requests assigned to the team.

• 10+ years of relevant UX experience at agencies, studios or in-house and 2+ years of direct management and mentorship of UX designers
• A portfolio that demonstrates a track record of producing data-informed, effective experiences that deliver measurable outcomes for the customer and the business (ecommerce, SaaS, tech industries preferred)
• Highly collaborative with the ability to negotiate, problem solve, and get past hurdles with stakeholders & collaborators to keep things moving forward
• Experience working with a variety of design systems, diagnosing system constraints, and being able to come up with a gameplan to fix and develop necessary requirements to get the job done
• Expertise and proficiency with Figma, Adobe Creative Cloud, design sprint model, usability testing
• Strong analytical, critical, strategic, and systems thinking, and attention to detail
• Self-starter with ability to create multiple design approaches and articulate your design rationale based on data, insights, collaboration, and intuition
• Ability to drive the right outcomes, at the right time, with appropriate design elements including diagrams, maps, flows, wireframes, prototypes, and specs
• Sense of ownership – not just of their own work but of the team’s as well
• Relevant degree in the field of design or HCI - Human-Computer Interaction

• Competitive salary range of $134,800-$168,500 USD
• Additional on target commission pay or bonus for some roles
• Health and welfare benefits including paid leave
• Culture of diversity and inclusion
• Programs and educational opportunities for employees
• Opportunities for career growth and professional development
• Generous paid time off policy
• Competitive benefits package supporting health and well-being
• Hybrid work model with flexibility and access to office locations
• COVID-19 vaccination requirement for new hires
• Equal opportunity employer without discrimination based on various factors
• Internal talent acquisition department and designated career site for job applications