Hospitality Associate | Part Time

Mint House is seeking highly motivated and energetic Hospitality Associates to join their ground team. As a Hospitality Associate, you will play a crucial role in ensuring guests have an exceptional experience during their stay. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests

Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards

Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay

Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment

Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort

Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively

Perform preventative and repair maintenance work to ensure that our property is well-maintained, adhering to established quality and sustainability standards, all while treating our guests in a warm and friendly manner

Replace basic electrical fixtures, handle minor plumbing tasks, and assist with furniture assembly to keep our property in top-notch condition

A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service

Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends

Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience

Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction

Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment

Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team

Confidence to take charge and effectively problem solve when needed to address guest needs and concerns

Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences

Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality

• Employee assistance program
• Employee Referral program
• Commuter Benefits
• Voluntary Term Life insurance
• Other voluntary benefits, including Short-Term Disability, Critical Illness, AD&D, Hospital Indemnity Insurance, Accident Insurance, and MetLife Legal Plans
• Retirement plan
• Paid Sick Leave, all employees accrue 1 hour of sick leave for every 30 hours worked
• 2 free nights at any Mint House location & discounts all year long!