Hospitality Associate | Part Time

Mint House is seeking Hospitality Associates to join their team and play a crucial role in ensuring guests have an exceptional experience during their stay. The associates will be responsible for welcoming guests, managing the check-in process, assisting with luggage, and ensuring guest satisfaction. This is an opportunity for individuals to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers. The role requires strong multitasking and organizational skills, as well as a customer-centric mindset.

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
• Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively
• Perform preventative and repair maintenance work to ensure that our property is well-maintained, adhering to established quality and sustainability standards, all while treating our guests in a warm and friendly manner
• Replace basic electrical fixtures, handle minor plumbing tasks, and assist with furniture assembly to keep our property in top-notch condition

• A minimum of 2 years of experience working in hospitality and/or a customer-facing environment
• Willingness to work a flexible schedule, including evenings and weekends
• Strong multitasking and organizational skills with attention to detail
• Understanding of the importance of creating a meaningful guest experience
• Ability to embody Mint House's core values of being gritty, adaptable, and stress-tolerant
• Demonstrated honesty, reliability, and ability to work independently and as part of a team
• Confidence in problem-solving and addressing guest needs and concerns
• Comfortable with tech-forward thinking and the use of mobile applications and business systems
• Energy and dedication to transforming the traditional hotel model and defining a new category of residential hospitality

• Employee assistance program
• Employee Referral program
• Commuter Benefits
• Voluntary Term Life insurance
• Other voluntary benefits, including Short-Term Disability, Critical Illness, AD&D, Hospital Indemnity Insurance, Accident Insurance, and MetLife Legal Plans
• Retirement plan
• Paid Sick Leave, all employees accrue 1 hour of sick leave for every 30 hours worked
• 2 free nights at any Mint House location & discounts all year long!