Partner Success Manager

The Partner Success Manager at Osso VR will be responsible for establishing and maintaining long-term relationships with clients, ensuring alignment with business strategy and success metrics. They will develop a deep understanding of customers' objectives and articulate how Osso VR's solution supports those goals, driving increased utilization and VR launch performance. The role involves creating strategic deployment guidance, implementing VR into customer operations, and building strong customer relationships to grow license utilization.

Establish and maintain long-term relationships with client executives, champions, and stakeholders

Ensure activities are closely aligned with business strategy and intended success metrics

Develop a deep understanding of customers' business objectives

Identify and articulate how our solution supports the achievement of those goals

Drive increased utilization and VR launch performance throughout the customer life

Understand the 'health' of our customers and ensure they mature and grow

Create, analyze, and deliver strategic deployment guidance illustrating Osso's value

Guide partner's experience and link results to the partner's key business objectives

Work with Account Management and Client Services on implementation of VR into customer operations

Provide ongoing support and business reviews

Build strong customer relationships to grow license utilization

Establish and maintain long-term relationships with client executives, champions, and stakeholders

Develop a deep understanding of customers’ business objectives

Identify and articulate how our solution supports the achievement of customers' goals

Drive increased utilization and VR launch performance throughout the customer life

Create, analyze, and deliver strategic deployment guidance illustrating Osso's value

Guide partner's experience and link results to partner's key business objectives

Work with Account Management and Client Services on implementation of VR into customer operations

Provide ongoing support and business reviews

Build strong customer relationships with leaders and users

Share deep product knowledge about optimizing the use and adoption of products and tools

Work with partners on planning, training, best practices, and execution

Own the overall relationship with assigned clients

Focus on growing adoption and ensuring retention, expansion, and satisfaction

Assist Sales team in pre-sales activities

Prepare Business Value Assessments

Make licensing recommendations

Conduct product demos

Represent the voice of the customer to inform the sales process and product roadmap

Share success outcomes and stories for up-sell or at-risk renewals

Provide support for customers' education activities, major events, and conferences

Collect customer engagement and product feedback for the Product Team

Ensure Osso is providing as much value as possible and driving greater adoption and engagement

• Medical, Dental and Vision insurance
• Health advocacy
• Virtual Health
• Unlimited Paid Time Off
• Parental Leave
• 401k
• Other voluntary benefits available