Hospitality Associate | Full Time

Mint House is seeking highly motivated and energetic Hospitality Associates to join their ground team. As a Hospitality Associate, you will play a crucial role in ensuring guests have an exceptional experience during their stay. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
• Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively
• Assist with cleaning and servicing assigned apartments or areas according to Mint House standards
• Perform preventative and repair maintenance work to ensure that our property is well-maintained, adhering to established quality and sustainability standards, all while treating our guests in a warm and friendly manner
• Replace basic electrical fixtures, handle minor plumbing tasks, and assist with furniture assembly to keep our property in top-notch condition
• Ensure apartments are restocked with various items and support and perform housekeeping duties when needed

• A minimum of 2 years of experience working in hospitality and/or a customer-facing environment
• Willingness to work a flexible schedule, including evenings and weekends
• Strong multitasking and organizational skills with attention to detail
• Understanding of the importance of creating a meaningful guest experience
• Ability to embody Mint House's core values of being gritty, adaptable, and stress-tolerant
• Demonstrated honesty, reliability, and ability to work independently and as part of a team
• Confidence in problem-solving and addressing guest needs and concerns
• Comfortable with technology and mobile applications
• Energy and dedication to the mission of transforming the traditional hotel model

• Employee assistance program
• Employee Referral program
• Commuter Benefits
• Voluntary Term Life insurance
• Other voluntary benefits, including Short-Term Disability, Critical Illness, AD&D, Hospital Indemnity Insurance, Accident Insurance, and MetLife Legal Plans
• Retirement plan
• Paid Sick Leave, all employees accrue 1 hour of sick leave for every 30 hours worked
• 2 free nights at any Mint House location & discounts all year long!