Manager Community & Social Care

In this role, you will have the unique opportunity to transform the Community from a very transactional one-to-many support experience to an interactive, collaborative community of small business owners and non-profits who engage with each other and Constant Contact. You will manage a team of people with a great deal of experience running the day-to-day operations of the Community. You will work closely with them to build a strategy around engagement and mentor them through the transition.

• Build an engagement strategy that fosters a sense of community around the Constant Contact brand by actively engaging with users.
• Establish strategic team goals to grow and evolve the social support and community platforms.
• Manage the day-to-day responsibilities and performance of the Community & Social Care team to provide a best-in-class self-help and social support experience.
• Mentor team members to expand upon online discussions and build meaningful relationships with the audience.
• Act as a liaison to Marketing, incorporating their goals with the overall Community strategy.
• Monitor user engagement level, set community guidelines, and build a process for managing content areas.
• Identify influencers within the community and industry for collaboration purposes.
• Help visitors create social connections through conversations, live chats, and access to relevant and personalized content feeds.
• Develop a content plan and editorial calendar to create engaging content and experiences that encourage community participation.
• Identify collaborative opportunities to keep members actively engaged.
• Analyze department metrics and identify successes, risks, and areas for improvement.

• 3-5+ years of relevant community experience
• 3+ years of experience in customer marketing or working with customer marketing
• Demonstrated leadership skills and knowledge of strategic planning
• Demonstrated ability to lead change in a complex, diverse organization including the ability to influence and negotiate
• Experience with planning and managing multiple projects simultaneously while maintaining high customer service standards
• Experience with the development and tracking of key performance indicators
• Strong writing, editing, and oral presentation skills
• A forward-thinking attitude with an innate ability to lean in

• Compensation package includes health and welfare benefits including paid leave
• Opportunities to grow your career and learn different aspects of the business
• Generous paid time off policy
• Competitive benefits package that supports the health and well-being of you and your family
• Work flexibility as a hybrid workforce with access to office locations
• Fully vaccinated against COVID-19 requirement for new hires
• Equal opportunity employer without discrimination based on various factors
• Internal talent acquisition department and designated career site for job applications