Enterprise Customer Success Manager, DACH (German speaking)

We are seeking passionate Enterprise Customer Success Managers to join our team at Postman. As an Enterprise Customer Success Manager, you will play a crucial role in supporting and growing our enterprise business. You will work closely with various teams within Postman to ensure our customers achieve value from their usage of our platform. This role offers the opportunity to have a significant impact in a customer-focused company and engage in satisfying work. If you are customer-centric, experienced in managing large enterprise customers, and have a strong technical background, we invite you to join us in building the API-first world.

Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity.

Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman. Consult customers on how Postman can solve their business and API-related needs.

Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes.

Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them.

Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations.

Lead the cross functional post sales team at Postman, delivering a seamless experience on behalf of the customer.

Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions.

Predict & forecast risk, renewal & expansion within the customer portfolio.

Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience.

8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space.

Fluent in English and German.

Strong consulting skills & proven results working as a trusted advisor to drive business value for customers.

Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders.

Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders to discover & influence requirements, use cases, & strategy.

Ability to drive effective & influencing conversations at the C-level; facilitation of difficult discussions & adept at handling objections.

Experience building Business value ROI models.

Good understanding of API development, Devops principles & modern cloud infrastructure.

Technical background & prior experience with developer focused SaaS applications/platforms (such as Atlassian, Microsoft or AWS) strongly preferred.

Fast learner. Excited to learn new technology & become a product expert.

Great communication skills (presentation, verbal and written).

Thrives in a collaborative, fast-paced environment as a part of a results-oriented team.

• Competitive salary and equity package
• Comprehensive medical, dental, and vision insurance
• Unlimited PTO
• Fitness-related reimbursements
• Meal stipend
• Home office set-up reimbursement
• Internet reimbursement
• Book reimbursements for professional development
• Training platform for continued learning and education
• Donation-matching program
• Informal and fun working team environment
• Hybrid workplace with opportunities to collaborate with teammates globally
• Opportunity to be part of a long-term company
• Equal Employment Opportunity and Affirmative Action Employer