Manager, Intelligence Services - (Customer Success)

The Manager, Intelligence Services (NA) position at Recorded Future is responsible for leading the Enterprise Consulting team in North America. The role involves driving technical implementation and ensuring customer success with enterprise clients. The Manager will coach a team of Consultants and work closely with clients to ensure effective utilization of Recorded Future's intelligence cloud and services for various security functions. The job requires extensive experience in cybersecurity domains, direct management experience, and the ability to communicate technically with analysts and strategically with senior executives. Up to 30% travel is required for this role.

Accountable for delivering team renewal and upsell goals. The primary focus is on maximizing the value that we’re bringing to your team’s clients.

Responsible for ensuring, achieving, and reporting account health, flagging and escalating at-risk accounts, and overseeing the development and execution of success plans.

Identifying areas for improvement around operational processes, client engagements, and product functionality - and then delivering improvements.

Responsible for hiring and managing a team of IntServ Consultants to support regional clients, prioritizing work and overseeing operations.

Managing the professional development and training plans of your team members, regularly having 1:1s, providing positive and constructive feedback, and conducting reviews and annual appraisals for the team.

Primary escalation point for technical solutions and customer problems, filling in scheduling/participation gaps and ensuring appropriate participation in critical meetings and sensitive scenarios.

Coaching the team on how to most effectively use Recorded Future ac

3+ years of direct management experience, preferably developing a team of senior individual contributors.

Extensive experience in cybersecurity domains, with threat intelligence and other information security experience required.

Advising, consulting, or in other ways implementing customer success directly with clients.

Demonstrated experience speaking technically with analysts and strategically with senior executives.

Up to 30% travel required.

• High standards, inclusion, and ethical practices are core values of the company
• 4.8-star user rating from Gartner
• 8 of the top 10 Fortune 100 companies as clients
• Diverse and inclusive work environment
• Equal opportunity and affirmative action employer
• No discrimination based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by law