Sr. Account Manager

Centerfield • Los Angeles, CA

8d • $75,000 - $95,000

About The Position

The Senior Account Manager, Client Success independently owns and grows a portfolio of client partnerships in Centerfield’s Home Services division. The portfolio includes accounts of varying size and complexity, including larger or strategically significant partnerships. As the primary client contact and internal account resource, this person builds trusted relationships, understands performance drivers, and identifies opportunities to strengthen and expand partnerships.

The role requires autonomy, strategic thinking, and accountability in managing accounts, leading client communications, and coordinating internal teams. The Senior Account Manager maintains a thorough understanding of programs, reporting processes, and outstanding priorities; navigates complex challenges proactively; and engages the Client Success Leadership Team for strategic alignment, significant escalations, or additional support as needed.

The position may be fully remote or based in Los Angeles. Los Angeles-based employees follow a hybrid schedule and are required to attend the office Tuesday through Thursday, 9 a.m.–5 p.m. The role requires a flexible schedule to accommodate clients and business needs across time zones, as well as travel as needed.

Requirements

• At least 4 years of client or account management experience; complex client relationships or strategic accounts are preferred.
• Degree in Marketing, Business Administration, or Economics, or equivalent experience.
• Strong knowledge of and experience with digital and/or affiliate marketing, including paid media advertising.
• Proficiency in Microsoft Office, including Microsoft Excel and PowerPoint.
• Ability to independently manage multiple client relationships, complex projects, and competing priorities, with strong organization, attention to detail, accountability, and follow-through.
• Strong analytical skills, including investigating performance trends, navigating reporting tools and processes, identifying business drivers, and translating insights into actionable recommendations.
• Ability to learn technical concepts quickly, navigate unfamiliar systems, and explain complex information clearly to clients.
• Strong critical thinking and creative problem-solving skills, with a resourceful, hands-on approach to finding solutions and navigating complex challenges.
• Ability to work independently, exercise sound judgment, and collaborate across teams and organizational levels.
• Highly responsible and self-motivated, with the ability to thrive in a fast-paced environment with minimal supervision.
• Initiative and sound judgment in identifying priorities, taking decisive action, and driving results with urgency, focus, and discipline.
• Exceptional attention to detail in reporting, presentations, client communications, and account documentation.
• Commitment to integrity, accountability, collaboration, and professional development.
• Ability to maintain a flexible work schedule to accommodate client meetings and business needs across multiple time zones.
• Ability to travel as needed to support client relationships and business objectives.

Nice To Haves

• Experience with JIRA, Asana, Tableau, or Looker.
• Call Center knowledge.

Responsibilities

• Own the day-to-day management, performance, and growth of an assigned portfolio of client accounts, serving as the primary client contact and central point of coordination for internal teams.
• Understand each client’s business, objectives, and programs, and prioritize opportunities to optimize performance, improve operational efficiency, and strengthen account health.
• Identify, develop, and pitch incremental growth opportunities, including cross-selling and upselling Centerfield products and services, expanding programs, and introducing solutions aligned with client needs.
• Drive annual account revenue targets through proactive account management, strategic growth initiatives, and client-specific business plans.
• Build trusted relationships with client stakeholders, including senior-level contacts, and understand their business priorities and partnership objectives.
• Maintain an understanding of account activity across Media, Sales, Product, Design, and other internal teams to identify factors affecting performance and client experience.
• Own the development, tracking, and achievement of client program KPIs; coordinate cross-functional initiatives and deliverables and identify performance-improvement opportunities.
• Lead regular client meetings to review KPIs, discuss objectives, recommend strategic opportunities, and address outstanding priorities.
• Analyze performance trends, identify underlying drivers, and turn insights into clear client-facing explanations, strategic recommendations, and actionable next steps.
• Lead internal meetings to coordinate client projects, translate client requests into requirements, align stakeholders on objectives and timelines, resolve competing priorities, and drive execution.
• Use internal systems and processes to troubleshoot technical issues, coordinate resolution, and communicate effectively with clients.
• Collaborate with Business Development and executive sponsors on client priorities, growth opportunities, and strategic initiatives, providing account-level insights and recommendations.
• Track tasks and projects; document objectives, deliverables, timelines, and progress; provide direction, anticipate obstacles, and drive timely execution.
• Manage client review and approval processes for offer updates, creative assets, and digital content, coordinating feedback and tracking approvals.
• Lead resolution of complex client requests and escalated issues by coordinating stakeholders, exercising independent judgment, and driving effective outcomes.
• Use sound judgment to evaluate requests, balance priorities, and constructively challenge clients or internal stakeholders when appropriate.
• Develop presentation materials and present performance insights, recommendations, and growth opportunities in client partnership meetings.
• Maintain accurate account documentation, including program details, reporting processes, client directives, outstanding requests, and key contacts.
• Embody Centerfield’s company values in daily interactions, decisions, and collaboration.
• Continue developing oneself, the team, and the business by embracing learning, innovation, and improvement opportunities.

Benefits

• Competitive salary and semi-annual bonus.
• Unlimited paid time off.
• Medical, dental, and vision plans.
• Generous parental leave.
• 401(k) company match, fully vested on day one.
• Paid charity and volunteer days.
• Career growth and promotion-from-within opportunities.
• Onsite amenities and activities, including a patio, cabanas, firepits, grills, catered lunches, food trucks, stocked kitchens, games, workout equipment, exercise classes, and an onsite gym with locker rooms.
• Monthly happy hours and team outings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior