Security Account Manager

GardaWorld•Orange, CT

23h•$80,000 - $85,000•Onsite

About The Position

GardaWorld is hiring a Security Account Manager for a key account in Orange, Connecticut. The role is responsible for maintaining strong on-site performance and client relationships, addressing client issues, and improving the client’s security program. The Account Manager works with client contacts and local branch teams, supports projects and onboarding, and helps ensure contracted performance and compliance requirements are met. The position also covers operational and administrative account management, including maintaining business records, reviewing compliance, managing billing, analyzing data, preparing reports, and providing pricing estimates. The Account Manager develops security and crisis management plans, prepares client-facing materials and presentations, and contributes financial forecasting and margin analysis expertise.

Requirements

Authorized to work in the United States.
A college degree or equivalent work experience.
At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
A valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
Leadership and problem-solving skills, including the ability to handle multiple tasks at once.
Relationship-building, communication, and attention-to-detail skills.
Professional, self-driven approach and proficiency with Microsoft Office and CRM software.
Strategic thinking and financial planning skills.
Project management experience and the ability to remain calm under pressure.
Honesty and ethical conduct aligned with the company's values.
Report writing, client communication, and instructional-material writing skills.
Financial planning experience and understanding of profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld Branch Teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Apply financial forecasting and margin analysis expertise.
Perform other duties as assigned.