Security Account Manager

WhiteDog Cyber•Santa Clara, CA

2d•Onsite

About The Position

The Security Account Manager (SAM) is responsible for managing assigned customer relationships and ensuring customers receive high-quality cybersecurity services, proactive guidance, and clear communication. This role serves as the primary customer contact for cybersecurity service delivery, business reviews, escalations, account planning, renewals, and ongoing customer success. The ideal candidate combines strong account management skills with a working knowledge of cybersecurity operations, risk management, managed security services, and customer communication. This individual must be able to translate technical security topics into business-focused recommendations and partner effectively with internal teams to ensure customer needs are addressed.

Requirements

Working knowledge of cybersecurity concepts, managed security services, SOC operations, incident response, vulnerability management, endpoint security, email security, identity security, cloud security, SIEM, and compliance frameworks
Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
Strong verbal and written communication skills, including the ability to translate technical issues into business focused recommendations
Proven ability to build trusted relationships with customers, stakeholders, and internal teams
Strong organizational skills with the ability to manage multiple accounts, priorities, escalations, meetings, and follow-up items
Experience preparing customer-facing reports, business reviews, service summaries, or executive updates
Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
Understanding of cybersecurity concepts including: Threat vectors and attack techniques, Incident response and investigation workflows, Risk Management and mitigation strategies
Ability to manage difficult customer conversations with professionalism, urgency, and accountability
Ability to multi-task, prioritize, and manage time effectively
Ability to act as the bridge between SOC operations and customer leadership, ensuring alignment on risk, priorities, and service value
Excellent interpersonal skills and professional demeanor
Excellent verbal and written communication skills
Proficient in Microsoft Office Applications.
Bachelor’s or Master’s degree in a related field or equivalent demonstrated experience and knowledge
Applicants must be a U.S. Citizen to support ITAR requirements for clients.
2–4+ years of experience in cybersecurity account management, customer success, technical account management, managed IT services, managed security services, technical sales, or a related client-facing technology role

Nice To Haves

Prior experience in a customer-facing role such as account management, or client success in strongly preferred
Experience working withing a SOC, MSSP, or managed services environment is highly desirable
Recommended Certifications include PMP or other project management certification
CySA+ (Cybersecurity Analyst)
ITIL Foundation
CompTIA Network+
CompTIA Security+

Responsibilities

Identifies and utilizes networking opportunities with customers and other SAMs
Implements security industry “best practices”; work with SOC personnel to standardize processes, practices and service delivery for customers
Coordinate with internal security operations, engineering, project, and support teams to ensure customer requests, escalations, projects, onboarding tasks, and service commitments are handled effectively and within expected timelines
Work with customers to understand their cybersecurity risk posture, identify service improvement opportunities, and recommend practical actions aligned to business objectives, regulatory obligations, budget constraints, and risk tolerance
Implements key performance measures, scorecards and reporting methods in cooperation with business managers to enhance security team effectiveness and performance
Meets regularly with customers (QBRs/MBRs) and WhiteDog management for account reviews
Assists in preparation of RFP, RCA and other customer requests
Serve as an escalation point for customer issues, security events, service concerns, and operational blockers
Support customer onboarding, stabilization, documentation, and transition into recurring service management
Monitor account health, customer satisfaction, service performance, and renewal readiness
Identify opportunities for service expansion, improved coverage, and additional cybersecurity solutions where appropriate
Ensure timely follow-up on customer action items, internal dependencies, open tickets, projects, and service escalations
Communicate cybersecurity findings, operational updates, and recommendations in a clear, professional, customer-ready manner
Maintain accurate account documentation, meeting notes, action items, and customer communication records
Partner with leadership to surface customer risks, service gaps, renewal concerns, and strategic opportunities
Ability to work and be available for on-call activities
Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives