Security Account Manager

Marksman Security • Chandler, AZ

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About The Position

Marksman Security is seeking an experienced, professional, customer-service-oriented Site Manager to oversee security operations at a prestigious, high-end property. The role is responsible for maintaining high standards of security, professionalism, and guest services, while helping ensure a safe, welcoming environment. Security in this luxury setting includes both traditional security responsibilities and an elevated concierge experience. The Site Manager is the primary point of contact for security personnel, property management, tenants, and visitors, and ensures security procedures and operational expectations are consistently maintained.

The position oversees daily operations and assigned personnel, including staffing, scheduling, training, performance, policy compliance, client communication, and quality assurance. It also involves access control, patrols, CCTV and life-safety monitoring, emergency response, loss prevention, incident escalation, report writing, and maintaining accurate operational records and key and access-card controls. The role requires a flexible schedule as site operations require.

Marksman describes itself as a nationally recognized Top Workplace in 2024 and 2025 by USA Today. It offers competitive compensation based on experience and qualifications, bi-weekly pay, incentives and rewards, and a range of benefits and professional development opportunities. Benefits and eligibility are subject to applicable plan terms and company policies.

Requirements

• Previous experience in security supervision, security management, or a similar leadership position.
• Exceptional customer-service and interpersonal communication skills.
• Strong leadership, organizational, and problem-solving abilities.
• Professional appearance, demeanor, and communication skills.
• Ability to manage personnel, coordinate schedules, and oversee daily operations.
• Proficiency with computers, email, digital reporting platforms, and security systems.
• Ability to remain calm, professional, and decisive during emergencies and high-pressure situations.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Must meet applicable state security licensing requirements.
• Ability to work a flexible schedule as required by site operations.

Nice To Haves

• Experience in a high-end commercial, residential, corporate, hospitality, or concierge environment.

Responsibilities

• Maintain a polished professional appearance and provide a hospitable first impression for the property.
• Assist occupants and guests with directions, information, building inquiries, access issues, and security concerns; escalate complex matters as needed.
• Manage visitor sign-in and sign-out, identity verification, temporary badges, and guest announcements in accordance with security protocols.
• Oversee daily security operations, staffing of assigned posts, and adherence to site procedures and operational expectations.
• Lead and supervise assigned security personnel and monitor attendance, punctuality, shift coverage, and scheduling needs.
• Ensure personnel receive training on site procedures, customer-service expectations, emergency response protocols, and post orders.
• Observe employee performance, provide feedback, address concerns, and recognize strong performance.
• Enforce company policies, client expectations, site procedures, and applicable security regulations.
• Communicate with property management and company leadership about staffing, operations, security concerns, and site performance.
• Inspect personnel, posts, uniforms, equipment, and procedures to maintain service standards.
• Enforce building access policies, including key-card and badge procedures, and prevent unauthorized entry and tailgating.
• Conduct and document patrols of interior and exterior areas, including common areas, parking garages, and vacant tenant spaces; identify and report hazards and vulnerabilities.
• Operate and monitor CCTV, alarm panels, and other life-safety systems, responding to unusual activity.
• Respond to alarms and critical incidents, including medical emergencies, fire alarms, suspicious activity, and unauthorized persons, and coordinate with property management and first responders.
• Identify security risks and suspicious activity and implement appropriate loss-prevention measures.
• Prepare accurate, professional reports on incidents, daily activities, unusual occurrences, and patrol observations using required digital platforms.
• Escalate critical incidents and emergencies to property management representatives, security contacts, and law enforcement agencies.
• Assist with inventory and issuance of building keys and access cards; keep records current and ensure credentials for terminated personnel are promptly deactivated and reconciled.
• Maintain daily activity logs, shift summaries, staffing records, and other operational documentation.
• Follow up on outstanding security concerns and incident reports to support communication and resolution.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability coverage.
• Critical care and hospital indemnity coverage.
• Complimentary life insurance.
• Pet insurance.
• Legal assistance and guidance.
• Identity theft protection.
• Employee Assistance Program (EAP).
• Paid time off.
• Paid on-the-job training.
• Bi-weekly pay.
• Employee performance incentives and rewards.
• Employee referral bonus program.
• Career advancement opportunities.
• Continuous learning opportunities through the Learning Management System (LMS).
• Professional growth and development opportunities.
• Employee recognition events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed